Budget Car & Van Hire Southampton Airport

I have been a loyal customer for years in the USA. I Rented a Mercedes diesel in Southampton UK for 10 days. Quoted 390 pounds .... final bill over 1300 pounds. Called location several times before picking up car, no answer !! Agent was agitated and did not explain charges. Car was scratched and needed oil and Def for the diesel. When car was returned full of diesel I presented receipts for the additional items and was told I would receive a credit, I was actually charged extra for fuel and did not receive any credit. I called customer service and the agent was not helpful and was evasive ..... beware and watch these guys. I will not be using them again. Such a shame.
1 7 years ago (09-10-2017)

Although the staff are friendly the system they use is so terrible that I will not hire a car from here. Other hire car companies take less than five minutes from being served to getting to the car, Avis and budget regularly take over 20 minutes.
1 7 years ago (04-11-2017)

Worst customer service I have ever experienced! Rude and unhelpful "manager" named Bogdan lets Budget down. Avoid at all costs. Would give 0 stars if I could.
1 7 years ago (09-11-2017)

very bad service. i have hired a van a month ago for one day and as far as i know i returned the van in normal conditions but nobody checked out the van with me and after a month sent me a £150 bill due a flat tire !!!!
1 7 years ago (14-08-2017)

Terrible experience here upon returning car. They claimed I had caused damage to the car which I hadn't. As an IAM member I think I would know if i'd had a bump. I got stung for £90 extra on my credit card. The damage was underneath the car and was a scuff to the underneath paintwork. The inspector went straight to the damage which made me suspicious that it was a regular ploy they used to extract extra from customers. You could only see it if you lay flat on the ground and looked underneath the car. To add insult to injury the hire rate I was actually charged was higher than quoted/Prepaid online. The assistant could not explain why. The child car seat supplied and we paid for was falling apart and shockingly dangerous. We didn't spot this until returning the car so it was just as well we didn't have an accident. Would never use this company again as we feel completely conned and truly ripped off. On a plus note, the car we got was nice inside.
1 8 years ago (13-08-2016)