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Reviews, get directions and contact details for Boots

Boots
"Welcome to your local Boots store in Loughborough. Boots is the UK's leading health and beauty retailer, caring for people, customers and communities everywhere. Boots. With you, for life."
Address: 11-13 Market Pl, Loughborough LE11 3EQ, UK
Phone: 01509 214761
State: Leicestershire
City: Loughborough
Zip Code: LE11 3EQ

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 5:30 PM
Sunday: 10:30 AM – 4:30 PM


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Reviews
A lovely store with great staff, i asked if my daughter can have some samples, and they did a full taster for her. It was so lovely i bought some lipgloss for her. My only regret is i did not get their names for this post
Awful experience today with the pharmacy section Stood a while to wait for someone to serve me so that I could get a bottle of children's antihistamine and the pharmacist came over from the " prescription only" til and looked at me in disgust I was holding a number 7 product in my hand that I'd already picked up I asked if I was in the right place to get antihistamine for children and he looked at my bottle of no7 suncream and said " not if you want to pay for that here" I said I was happy to pay for it at the self service til if it was an issue to put 2 things through the til instead of 1. He then without speaking to me at all put the antihistamine through and then slammed my receipt on the counter and walked away without a word. No idea what my face did to offend him, or who caused him to be in such a foul mood but it'll be the last time I go in there now. I was actually happy to use the self checkout for my suncream, at least that didn't glare at me
Which bright spark redesigned the store. New tills are all self serve could only find one that took cash. All tucked away in tight corners no space to use properly, only gave 2 stars because of helpful patient lady being moaned at by people otherwise nil. Will be using Superdrug in future
I live in Louth where we have two branches of Boots. Whenever I go to my local stores, there's always someone behind the counter serving the public. Every time I've used this branch, which we do when visiting my mother in law, we're kept waiting at an empty counter. The last time we were there, the person dispensing prescriptions was having to jostle between the two posts in order to attend to waiting customers. We've also encountered problems using the self checkouts in the past. More staff please Mr James.
I just wanted to say how lovely Kym is who works at Loughborough Boots. Each and everytime I go into the store by myself or with individuals I support Kym is always smiling ,friendly chatty and very approachable. I attempted to use the new self checkout machines didn't get off to a great start without any hesitation Kym began helping me nothing was to much trouble. Boots you are a very lucky company to have such a loyal hardworking individual as an employee, carry on doing what your doing Kym your doing a super job you brighten up mine and my clients day so much . Thank you for taking the time out of your day to talk to us it means alot . Serena
ABSOLUTELY APPALLING EXPERIENCE AT BOOTS IN LOUGHBOROUGH. THEY WORK WITH XACT PACKING TO PACK THEIR PERFUMES, AND AS A FORMER STAFF MEMBER, I CAN ATTEST TO THE UNHYGIENIC CONDITIONS. STAFF BARELY WASH THEIR HANDS, TOILETS ARE DIRTY, AND THE SAME CLOTH USED TO WIPE IN THE TOILETS IS THEN USED FOR THE CANTEEN. IT'S SHOCKING HOW SUCH SHAMBOLIC PRODUCTS ARE BEING SOLD. THEY USE GERMS TO PACK PERFUMES AND GIFTS FOR CUSTOMERS. AVOID THIS PLACE AT ALL COSTS!
OUT OF DATE COVID TESTING KITS !!!!!Our son was ill and thought it made Covid again. He works in a retail environment, thus his employer needs to see evidence of Covid. My wife promptly went to Boots in Loughborough and brought a Covid test kit. When used we spotted it was a month out of date ! we trusted Boots Went back very unhappy and was told the Manager had gone home nobody else could help. Then the staff said " I suppose you want your money back? " and promptly took the kit back. Staff where asked if they checked the dates on products they sell to be told " well we do check the sandwiches " SANDWICHES ! Would you ever want important medication from this chemist? I would be amazed if I get a response from Boots. Stay clear. PS I know a great place to buy in date a in Sandwich...
Boots Pharmacy was excellent a few years ago. This week will be my final visit. Service has continued to deteriorate significantly. The young female assistant on the front desk with the grey/blonde hair is unfriendly and frankly quite unprofessional. She seems to have appointed herself as gate-keeper to peoples healthcare. This week I witness her rude treatment of another customer.
Dreadful customer service in this store. Pharmacy assistants rude and dismissive. I will be taking my customer elsewhere. 1 star is too much but no other options on google.
Went to grab a concealer earlier today, the staff were very helpful and nice, a young lady approached me and helped me finding what I was looking for. Very happy and I will go to Boots first from now on!
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