facebooktwitterpinterest
mobil menu

B&Q

  1. Croydon
  2. Croydon Hardware Store

Reviews, get directions and contact details for B&Q

B&Q
Address: 5, Valley Retail Park, Hesterman Way, Croydon CR0 4YA, UK
Phone: 020 8649 5600
State: Greater London
City: Croydon
Zip Code: CR0 4YA

opening times

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Bandq, IKEA Croydon, B&Q online, B&Q UK, B&Q near me, B&Q Sutton, B&Q opening times, B&Q garden
Similar places near
TradePoint TradePoint 16 meters Customer service by Chloe was phenomenal and she ended up saving a lot of money by go...
Homebase Homebase 463 meters There only seems to be 1 chap who can use the wood cutter ... and he is only in somet...
Toolstation Croydon Broad Green Toolstation Croydon Broad Green 512 meters I had been looking for some lamps from the website I was having trouble getting the o...
Tiles DIY Croydon Tiles DIY Croydon 556 meters I chose to go to this tile shop because of the good reviews on Google and we weren’t ...
Hilti Store Croydon Hilti Store Croydon 613 meters Rude employee drop my tools for repair refused to book it in saying that i had the op...
Winzer Wurth Croydon Trade Counter Winzer Wurth Croydon Trade Counter 622 meters
Wickes Wickes 670 meters Save you self from the kitchen 'designers' . Awful sale men at worst conmen at best. ...
London Decorators Merchants London Decorators Merchants 733 meters Great place , will give you great advice as well as make you any colour you could eve...
Jewson Ltd Jewson Ltd 983 meters good selection of goods
Topps Tiles Croydon Thornton Topps Tiles Croydon Thornton 1 km Very helpful staff
Al Murad Tiles Al Murad Tiles 1 km Went in one day got a quote, next day went to purchase and different staff member cla...
Howdens Joinery - Croydon Howdens Joinery - Croydon 1 km I have received one of the best customer service experience at Howdens Thornton Heath...
Croydon DIY & Plumbing Croydon DIY & Plumbing 1 km Whoever owns the business. Tell the old man to be polite to his customers. He was so ...
Croydon Parts Center Croydon Parts Center 1 km Can't even get served in 30 mins !
Jeffrey & Collard Jeffrey & Collard 2 km Very good traditional shop, great to have around the Croydon area as turtle's shut do...
Croydon DIY Croydon DIY 2 km Useful store selling stuff you often can't seem to get in chain stores, like spirits ...
Clas Ohlson Clas Ohlson 2 km Had a bit of a reshuffle and seem to have stopped some lines but do some very good va...
Toolstation Croydon Five Ways Toolstation Croydon Five Ways 2 km By far the slowest toolstation that I've ever visited. Been here a dozen times and al...
Reviews
I rarely write reviews, but the exceptional customer service I received while shopping at this store last Thursday truly deserves recognition.nnNot only did I receive valuable advice regarding my purchase, but I was also given tremendous help when I realised I had misplaced my car keys while shopping. It would have been impossible to find them without Jenny’s kind intervention, liaising with colleagues and Firat’s quick and efficient response.nnTheir willingness to go above and beyond was greatly appreciated and my sincere thanks to them. They are a real asset to the store and a credit to the team.
Every time I come here, I really tried to give these people the benefit of the doubt. Today’s chronicles…. I want to do a return where it clearly says returns, Errol says “they don’t do returns here”, so I say “so why is the sign up?” Errol says “they used to do them here but they don’t no more” ‍‍ So I say “take the sign down”!nnI move to another station where “returns” is not clearly displayed and asked the next person, why the sign was up, he said it’s a Monday to Friday sign ‍‍ THEN PUT THAT ON THE DAM SIGN.nnI don’t want to be redirected to another store because your West Norwood store has dirty over familiar man working there that had a cheek to ask me if he smelt nice
Great range of items, well stocked with wood and boards. But the staff are the real win. Richard on the wood saw was so helpful, and did a great job even when I asked for some awkward cuts. And when I left two staff members were cleaning up a whole tin of paint that had been dropped, they were in much better spirits than me if I had to clear 2.5l of paint splashed across the wall and floor.
On 27/09/25 my family member ordered paint from B&Q via Click and Collect and received a phone call to say come in and collect the paint. Whilst travelling by bus to collect the paint we rang to say we are coming. When we reached B&Q my family member show information and stated that we are here to collect the paint but the staff said that the paint is out of stock and he don’t when the paint would be in stock. again. My family member was very disappointed because the tradesman was waiting for the paint to paint the walls. It was very inconvenient and my family member paid for the paint. My family member asked the staff to call the manager and would need money refunded and wanted compensation for bad customer service not informing that the paint was out of stock before we traveled to B&Q. We waited 30 minutes for the manager to arrive. However during our wait a Black woman staff on the cashier til got up and walked into our personal space and was very rude. Later the manager called Stephen who had 23 tattoo on the back of his left hand told my family member that he is not offering no compensation. We bought some other stuff and when we about to leave the same Black woman staff grabbed the trolley from my family member saying it is hers and aggressively took the trolley away. We left and later rang and spoke Stephen and he claimed the Black woman staff would not behave like that. Unfortunately my family member and I would no longer order Click and Collect and not buy from B&Q again because of the poor Customer Service experienced.
I waited for over 10 minutes for someone to assist me. During this time, I could see four members of staff together, talking, while I was waiting for assistance. Eventually, an announcement was made over the headphones asking for someone to attend. A female member of staff came over and served another customer, but despite me waiting, she completely ignored me.nnI then had to wait for another 10 minutes before someone finally came to assist me. I explained to the member of staff what had happened and how long I had been waiting, but their response was simply to nod their head, which made me feel that my concerns were not being taken seriously.nnI found the whole experience very disappointing and frustrating. I understand that staff can be busy, but I do not think it is acceptable to leave a customer waiting for such a long period of time while staff are standing together and talking, and then ignore the customer when assistance is requested.nnI would appreciate it if this matter could be looked into and the appropriate feedback given to the staff involved. I hope B&Q can take this complaint seriously and ensure that customers are treated with the level of service and respect they should expect.
Comment on this business

B&Q map

Directions to B&Q with public transportation

Valley Park Retail Park 150 meters
463
Franklin Way Valley Park 180 meters
455
Beddington Farm Road Sorting Office 180 meters
463
Ampere Way Tram Valley Park 280 meters
455
Ampere Way Tram Stop 290 meters
Tram

to add B&Q map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0035 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy