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Argos Reading Forbury

  1. Reading
  2. Berkshire Department Store

Reviews, get directions and contact details for Argos Reading Forbury

Argos Reading Forbury
"Argos retail store selling technology goods, home & garden, toys, clothing, jewelry and more."
Address: A2, Forbury Retail Park, Kenavon Dr, Reading RG1 3HS, UK
Phone: 0345 165 7790
State: Reading
City: Reading
Zip Code: RG1 3HS

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

related searches: argos manchester, argos electrical, argos household, amazon uk, argos technology, online shopping uk, argos toys, ebay uk
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Reviews
I felt dissatisfied primarily due to the staff member’s lack of professionalism and ineffective communication.nnI arrived at the store at around 7:00 p.m. on 29 January. After completing payment at the self-service machine, I waited to collect my items. At that time, the staff member responsible for on-site orders was engaged in a prolonged personal conversation with a previous customer, discussing recent life events and how to use household appliances. During this period, customers who were waiting, including myself, were not acknowledged. There were only three customers in the store at the time.nnThe staff member checked my order number twice and then began walking rapidly around the store without clear direction. She checked the number a third time later. It was evident that she was unfamiliar with the store layout and appeared unable to remember the order number, repeatedly rechecking the receipt. Throughout the entire process, which lasted over 30 minutes, there was no communication, explanation, or apology for the delay. I was not addressed or informed at any point.nnBased on her unfamiliarity with the products, difficulty handling a simple order, and lack of basic communication with a waiting customer, the service fell well below an acceptable professional standard. The impression given was that social conversation was prioritised over assisting customers.
I rarely leave negative reviews, but my experience today was so upsetting that I feel obligated to warn others. My interaction with a staff member named Betty was one of the worst customer service experiences I have ever had.nFrom the moment she addressed me, her attitude was rude, dismissive, and completely unprofessional. Instead of being helpful or polite, she spoke to me in a condescending tone, showed clear impatience, and made me feel as though I was an inconvenience simply for needing assistance. I remained calm and respectful throughout the interaction, yet her behaviour did not improve at all.nWhat made the experience even more frustrating is that I was not asking for anything unreasonable. I only needed basic help with my order, which is literally part of customer service. Instead of trying to resolve the issue, Betty seemed uninterested, unbothered, and carried herself as though she did not care about the customer at all. At one point, she rolled her eyes and spoke over me, which was incredibly disrespectful and unnecessary.nWhat’s even more concerning is that I am not the only person who has had this experience with her. Multiple customers have shared similar complaints which I can see through the reviews about Betty’s rude attitude and poor treatment of customers. This clearly shows that this is not a one-off bad day, but an ongoing issue that management seriously needs to address.nArgos is a well-known and trusted store, and experiences like this damage its reputation. Customers should not feel uncomfortable, embarrassed, or disrespected when they walk into a shop to spend their money. Staff represent the company, and behaviour like this reflects extremely poorly on the business as a whole.nI truly hope that this review is taken seriously and that proper customer service training or disciplinary action is put in place. No customer deserves to be treated the way I was today. Unless something changes, I would strongly warn others to be cautious when dealing with this particular staff member.
I don’t often leave reviews, but my experience in store today with the manager was absolutely dreadful. I went to exchange something I’d purchased 2 hours earlier as it was faulty when I tried it at home. The manager said I’d need to contact the manufacturer, refused to help and told me to come back when it was less busy as they’d need to prove it was faulty. Apparently it’s Argos’ policy not to accept returns on faulty items. I’d purchased at 11.10am….and went back at 1pm. I asked for his name, he refused to provide it and walked off. Another colleague also refused to give me his name. However another Argos store has confirmed his name as Gurvinder- a trainee manager. This has also been escalated to head office for investigation.
Hire and train your employees to be more courteous to customers. I've shopped for thousands of £s at Argos over the years. Today, I went to return a TV that was purchased recently that was faulty. The look and behavior of the employee at the returns desk was disdainful. If I were Argos, and care about core business values, I'd just fire that person. Not worth the business. I don't think I'll be shopping at Argos anymore. Should stick to Amazon or others I guess.
Appalling service from “Betty” dark-skin chubby older female working at online order section . 0 customer service skills. Nobody is forcing you to work ,retail is not for you. It had a disgusting behaviour I had to try very hard to respond in a civilised manner back, really not sure how it got a job and who would hire that. She should really be more careful with the way she talks considering her name is on display for us and so is her workplace.
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