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Argos

  1. Basildon
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Argos
Address: 5, Westgate Park, Fodderwick, Basildon SS14 1WP, UK
Phone: 0345 165 7041
State: Essex
City: Basildon
Zip Code: SS14 1WP

opening times

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Today at least the service was dreadful. At least two dozen order numbers called forward while I waited an no more than a handful or orders completed. The staff essentially seemed out of their depth and completely unfocused and most frustratingly unhurried. Not a store I would use again when Pippa Hill is so close.
7 years ago (30-12-2017)
Despite reserving the item I waited over 20mins AFTER my number was called to go to the collection point!! Others were having to do same although not as long. Apparently my item a small suitcase couldnt be found!!! I felt sorry for the ladies at the collection point as they were getting the moans. Sort out your automatic calling system Argos!!!
7 years ago (30-01-2018)
The service stinks, they sell misrepresented goods, I'll never ship there again. I bought a wi fi pocket hotspot with 2g ALLEGEDLY pre loaded,argos sold it with the data time expired so misrepresented the goods. The manager Lee is PIG IGNORANT and should never hold a front line customer service role I used to furnish my 10 student properties out of argos, well hopefully lees area manager reads this,lees attitude just cost you £7k of business to Ikea. And a customer
8 years ago (09-08-2017)
Hope this doesn't go wrong now. I have never had a problem here, if i have had to take anything back it has never been a problem the staff have been brilliant.
8 years ago (30-05-2017)
Awulf. I had purchased a PlayStation game Star Trek on Monday. The game doesn't load being a online game the servers crash therefore, game is not fit for purpose! I phoned customer service spoken with Jackie. She told my to take it back to the store whereby they will refund it . I took the game back to the west gate store in Basildon. The manager there Lee Gernon is the most rudest unhelpful customer representative I have ever come across! Lee G. Stated I cannot have a refund. I ask Lee if I could see the company policy. Lee stated No ! Lee then stated he wants to take the game home to test it. Because Argos doesn't have anyway of testing! I was alarmed that Lee wants to take a customer product home to test is this company policy? Does Lee take customers laptops to his home ? Date protection! Lastly I am then having to return the next day . Not very customer friendly whereby Lee G doesn't believe the customer! Lee then offered an exchange , but didn't have any stock therefore, I'm told not ask. That I have to return back to the store five hours later! I purchased the game on Monday couldn't play the game retuned to the store on Wednesday,and then being made to feel like a common theif ,and a Liar ! Loads of my time wasted. I had spoken with three customer service on the phone only to be told they cannot do anything. I then went to pips hill had exchanged the game there ,but the male colleague there had to contact the west gate branch to speak with lee G The colleague at pips hill then stated many times he will have to open the exchanged game. I had to continue to state I don't want the game opened. He then asked me what the problem was I then told him. He replied "yes the game crashes I don't know why the west gate (Lee) has a problem. I then took the sealed game to Lakeside and got a refund. Argos. Your customer service is awulf. The manager Lee Gernon. Is a nasty manager whom makes it personal. Lacks any customer understanding! I will never shop at ARGOS. I hope the new CEO,and Sainsbury's make some changes. I shop at Sainsbury's, but this might change my mind to shop at Tesco. 4 hours of my day wasted. Two days trying to play a game. Three stores to visit to get a refund. Three customer service spoken with ,and the first Jackie , stated for me to go back to the store ,and get a refund ! Argos your customer journey is shocking
8 years ago (08-06-2017)
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