Very poor all round level of service, purchased a very expensive ring owned for just over a week and a diamond came loose and was lost, when we noticed this we sent the item back for repair as they didn't have a replacement in stock - they did refund postage however the time to repair the ring was excessive and no communication, followed by 3 promises of delivery (after it was repaired) that never happened! always had to chase and in the end demanded a full refund. Avoid - high priced Items poorly made and terrible customer service.
8 years ago (05-12-2017)
Please ensure that you check your items before leaving this store. I live in Sheffield and am having to make a five hour round trip to exchange damaged items. Yes, I could post them, but would rather ensure that the item gets there safely. I was told that the item had been checked before my purchase was made, but this obviously was not the case
9 years ago (01-01-2017)
Good place to look for jewelry, prices are not to high and some of the pieces are very interesting looking
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