Accessorize

Reviews, get directions and contact details for Accessorize

Address: 11/12, Canada Place Mall, Canary Wharf, London E14 5AH, UK

Phone: 020 7718 8680

Website

State: Greater London

City: London

Zip Code: E14 5AH

opening times

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews

Love this store but be aware of your privacy when they ask you if you want an e-receipt...

 8 years ago (29-12-2017)

I had a terrible experience at this Canary Wharf branch lately. I called customer services in advance who advised me I could exchange the item at my nearest branch Canary Wharf. I was given their details and then rang the store the day before to reserve the item before attending. The lady at Canary Wharf I spoke to the day before once again assured me there would be NO problem exchanging the item..and that she would not be in herself- but absolutely no issue.

I went to simply exchange the item the following morning  - and ended up in there for at least half an hour ..whilst one mature member of staff AND another also inexperienced member of staff rudely demanded that I pay an additional £2.95 for exactly the SAME garment that I wanted to exchange  just one size smaller. First of all the elder Staff woman said I was NOT allowed an exchange at all as I bought via PayPal (simply UNTRUE) They were even luring me to get a pair of earrings I did not even want to make their transaction *easier*. Another 3rd girl on the shop floor was equally as clueless. They were very confused and took their frustrations out on me as they did not know how to process it on the till..UNTIL a more experienced kind member of staff started her shift - and showed them how to work their own till in a matter of seconds. There was no apology until I told the experienced member of staff my disgust..then the oriental girl reluctantly said "sorry about the wait" without any sincerity whatsoever.

I for one will never enter this store again. I made an official complaint to their customer services team who wholeheartedly agreed that there should not have been an issue if the item was £2.95 less on the website and apologised on their behalf.

 8 years ago (19-06-2017)

Terrible terrible customer service as of recently. My previous visits have been pleasant but only the recruitment team themselves know why the recruited such incompetent buffoons. 

Just went five mins ago to pick up a reservation for my mum; had her on FaceTime to ensure I was getting the correct thing. The two girls. One who looked Indian and another in hijab couldn't stop sniggering and exchanging glances.

Thereafter the hijabi girl told me to let the customer behind me in front so she can serve them because it's easier for her?! How. She's still serving customers. That made me feel so unwelcome and so uncomfortable. 

Lastly, once I paid I went to the left corner to look at something & they, assuming I had left, stood there laughing and gossiping and clearly speaking about me as I was in hearing distance. Once they saw me the colour drained for their faces and they stopped. 

Never have I felt so violated of my rights as a customer or sad and unwelcome. Their condescending behaviour was as such that I didn't even feel strong enough to complain in store with them being there. It's been about ten mins since I left the store and I have called 18 times with no answer. Purely disgusting, saddened and outraged at this behaviour.

 8 years ago (08-06-2017)

Wide variety of products, I have been here many times and customer service has been great. 

 8 years ago (15-06-2017)

Christmas jumper purchase - was bought mid December and still within the refund timeframe as well as with all tags attached. Came today to return it and get a refund and the customer service was terrible. I got a refund but they almost refused it until I complained to manager as I had a different debit card. They could see I had a new one issued in December; had to provide photo ID to show it was me. Really terrible experience especially so the the managers body language was out of place and she needs to be retrained on some important customer service basics. She didn't greet me, or initially didn't give me any eye contact; and looked very uninterested to assist despite my item was no doubt still within the refund notice, with no damage and all tags attached.

 9 years ago (13-01-2017)

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Reviews, get directions and contact details for Accessorize

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