YourVets Smethwick

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The affordable vets who love your pets

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The Affordable Vets Who Love Your Pets!

"Here at YourVets Smethwick we are a small animal practice who offer: SignVideo - Deaf BSL service, The Heathly Pet Club, Pet insurance, Nurse clinics, Repeat prescriptions, Pet passports/Animal Health Certificates, Laser therapy, Home vists, Ambulance service, Surgical referrals, Pet bereavement counselling, Exotic animal treatment across the wider Smethwick area.We are RCVS accredited as a Small Animal General Practice, welcoming Cage and aviary birds, Cats, Dogs, Ferrets, Guinea pigs, Parrots and Cockatiels, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare."

Address: 300 7EW, Queens Head, Londonderry Ln, Smethwick B67 7EW, UK

Phone: 0121 516 1999

ku.oc.stevruoy@enilerac

State: West Midlands

City: Smethwick

Zip Code: B67 7EW

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews

I couldn't get the £5 neutering voucher in time for my 2 male cats to be seen. So this meant that I had to pay money for each of them that I didn't have. I was in an emergency crisis at the time. They were very helpful. They managed to speak to Animal House, explained my situation and Animal House ended up paying for the procedure. I was losing all hope but YourVets restored it for me. Thanks again guys! Would recommend this place to anyone. Clean, neat, tidy, lots of flyers and leaflets available with loads of helpful info. Staff are very friendly and professional and truly do care about the welfare of the animals brought in to them

Spacious, impeccably clean waiting area and rooms. Friendly, professional staff - from the front desk to the vet and everyone else we encountered. Took time to properly check our pet over too - and she’s much better now! Highly recommend this wonderful vets practice to anyone in the area.

Great care, excellent customer service and advice given. The reception team are so polite and friendly. The vets are very professional and can tell they love their job and our little fur babies. I would and do highly recommend this vets. Patch the beagle is well looked after here and like to get to know other dogs also likes to say hello to all they friendly staff.  Thank you all for what you have done and are still doing.

First visit was very good after I recovered from the bill. But that's true of all vets. They were good with the new kitten and sold us some food to get her to eat which worked. Friendly staff and vet. Second visit for her injections was very different went in lots of people with dogs at the reception so hung back a little . Receptionist asked who we had so told her kitties name. Asked us to take a seat in the room to the side but be careful there was a cat loose in there. We sat and waited. ....... they then called our cat we thought but the loose kitten had the same name and was in first. We waited ......... After 40 minutes I went out and asked. There was a flurry with another receptionist being called. Asked to take a seat. We were seen by a nice vet who apologised for the wait but was obviously rushing us .    Honestly I think they had mixed us up with the other kitten and forgotten us .

IF YOU VALUE YOUR PET'S LIFE, DON'T USE THIS PRACTICE. It is now exactly a year since we lost our much loved cat to these people, and we still miss him terribly. They may be able to handle small things such as flea treatment etc.; but they are totally useless when presented with an emergency, and will leave your pet for hours on end without the necessary treatment. They even charged us over £1000 for the privilege, which they have totally refused to refund; but this is a small matter when compared to the loss of his life. The complaints procedure was an utter whitewash.

Surface level nice however I changed address I told them I was moving and nobody took my new address and had an outstanding payment which eventually got sent to a debt collection because I was not responding. The collections company emailed me 10 days before the payment deadline demanding £200… This all  happened around the death of my 8 month old kitten and the insurance company the vet recommended kept messing me around. I received no compensation from the insurer yet the practice keep insisting this. I think all our wires got crossed. Safe to stay I will not be registering here again as next time they might sue me like Amber Heard did Johnny Depp for defamation. Staff are friendly and helpful but poor organisation and practice management. Do your research folks when you move to an area and you're looking for good veterinary care for your cats and dogs and not a conveyor belt service.

Amazing staff, they go above and beyond for you. The team that were on today were fantastic at our emergency appointnent and even though the ending was sad the staff were so kind and compassionate throughout the whole appointment.

I have 3 dogs registered at this vets and won't be taking them back. Granted we were running late for our appointment as our Newborn baby was restless, but I called to let them know to which they said it was fine. Got to the vets to a rude receptionist stating we could no longer be seen even though there was not 1 person in the waiting room or waiting to be seen. My dog is a Boston Terrier so has a short snout & has had an allergic reaxtion to which she was struggling to breat but thats no concern to your vets apparenty. Zero help from the receptionist who didn't even attempt to speak to a vet or Vet nurse to see if they could see us just a straight no a tough attitude!!!!

Cant fault this Practice, i called today and was given an appointment straight away.The centre was clean modern.Staff were accommodating and kind.Smethwick Clinic i am grateful for today to be a part of your clients for my doggie son Milo. Lovey and professional thats what i need.Thank you all.

I like the staff here.. Good vet Nice people

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Directions to YourVets Smethwick with public transportation

Warley Road 70 meters

881

Hayes Rd 80 meters

48A

Thimblemill Road 100 meters

48A

54A

Queens Rd 110 meters

12A

54A

849

Douglas Rd 150 meters

12A

849

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