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Waterford Arms

  1. Whitley Bay
  2. Whitley Bay Pubs

Reviews, get directions and contact details for Waterford Arms

About

Historic restaurant, accommodation and bar in picturesque Seaton Sluice, Whitley Bay.

Story

Historic restaurant, accommodation and bar in picturesque Seaton Sluice, Whitley Bay.

Address: Collywell Bay Road Seaton Sluice, Whitley Bay NE26 4QZ, XTW, GB
Phone: 0191 237 0450
State: XTW
City: Whitley Bay
Zip Code: NE26 4QZ

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Reviews
Might have been a bad day at the office but not sure what the hype is after having read some really good reviews. Booking for 3 adults 2 children 2&712:00 on Sunday 27th Oct. We initially wanted to come for the seafood platter, however, this was unavailable on a Sunday which can't be helped. We opted for 2 Sunday lunches, 1 salmon, and a sausage and mash. All of the veg that was served with the mains was luke warm at best, the Yorkshire pudding with one of the mains was burnt, the mash was lumpy, the roasts were in my opinion inedible hard and dry on the inside and the skin was tough and soggy as if cooked from frozen or reheated, no cutlery was given, the salmon was swimming in a sauce almost as if it were a soup could be preference but not how I would serve it personally. We were asked twice if everything was OK and we said unfortunately not and specified why. The service stated that they check on this for us but nothing was mentioned or escalated and we paid full price for all meals. We would have returned to try the seafood platter as we've heard good things if some effort was made to potentially refund part of the meals but no effort was made to rectify this. In addition to this we had to wipe down our table, seats and high chair as they were dusty and unclean. The gents toilets were very unclean also. We went to an Italian chain restaurant the week before and the food was far superior and better value for money. Overall, quite disappointing given the reputation from positive reviews.
Group of 4 called in on a Wednesday lunchtime booked in advance. Extensive menu, good selection of vegetarian/vegan options, we settled on the 2 for £20 fish, chips mushy peas, bread/butter and a pot of tea deal x 2. The fish cod was huge, well cooked, coated in lovely crisp batter, chips were nice and chunky, staff were pleasant and efficient. If your looking for really good fish and chips, excellent value for money in a spacious traditional bar/restaurant I'd recommend the Waterford Arms, well worth a visit.
Very disappointed with my food there today. It was cold, the roast potatoes were clearly not fresh, I had to removes bits of food from the chairs before we could sit down and the high chair was filthy. Not given cutlery until we had to ask for it, made our concerns to 2 staff members and nothing done about it. So sad as have read some good reviews about the place
Although small, the rooms were clean and well appointed. The bed was comfy and everything worked well in the bathroom. Great sea view. Our rate included food which was excellent. Private car park and plenty of on road parking available. Friendly staff. Food & drinks: Breakfast was great with a nice choice. Lovely coffee. Evening meals were lovely with a great choice. On the second night we had a selection of starters which was like a tapas meal. Very nice. The cheesecake deserts were large and delicious.
After a 5 hour drive for the fish and chips we weren't dissatisfied very good food all weekend room was excellent and made me and my partner and basil the dog very welcome excellent service thank you to the staff for your excellent serviceRooms: 5/5
We went for a late Sunday lunch and it was great. The food was very good and the portions huge. The staff was super friendly even after a long day on their feet. The dining area is very nice and everyone in there seemed to have a good time. We'll for sure come back.Service: 5/5
Pub downstairs was delicious for both breakfast and dinner. Staff was all very friendly and gracious. Bed was a little sunken in, but overall really comfortable, and the view out the window made up for any shortcomings!Rooms: 5/5
The comparison with their competitors over the roadis not good. One completely full at lunchtime yet the Waterford almost empty and with a 30 min wait for food. Only advantage is that they allow dogs in the bar.Rooms: 1/5
Nice pub atmosphere. Food was great. Service was very slow which according to other reviews is normal. 40 minutes wait for a meal. Disappointing. Close to the seafront which made it handy for us to go walk the beach and seafront shops.Service: 3/5
Ate last night. The guy dealing with us was spot on, thank you! The food was substandard. Starters: garlic mushrooms- cold; potatoe skins - as expected; mussels in tomato and chilli- half were still closed and sauce was lukewarm bad tummy this morning...thanks Mains: fish and chips regular - cold have done with a bit longer for the batter to get crispy but fine; gammon - all good with this; chowder- prawns were hard but overall nice, the little bits of cut french stick could have been fresher. Desserts: I didn't order one as I'd given up by this point, however the party ordered sticky toffee pudding - over microwaved, berry and apple crumble- awful, looked like they had run out of crumble, sprinkled some icing sugar and a squirt of ice cream sauce over the top. Hit and miss food and apart from the gammon and potato skins we would not recommend. Might have just been a bad night but seriously, what cook EVER leaves 50% of a mussel dish with closed mussels? I'm left with a dodgy belly and a 5 hour drive later today, thanks.
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