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Vibro Suite Health & Wellness Club

  1. Birmingham
  2. Birmingham Spa
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Reviews, get directions and contact details for Vibro Suite Health & Wellness Club

Vibro Suite Health & Wellness Club
Address: 100 Canal Sqaure Browning Street , Birmingham B16 8EH, XWM, GB
Phone: 0121 454 7975
State: XWM
City: Birmingham
Zip Code: B16 8EH

opening times

Monday: 06:00-22:00
Tuesday: 06:00-22:00
Wednesday: 06:00-22:00
Thursday: 06:00-22:00
Friday: 06:00-22:00
Saturday: 07:00-22:00
Sunday: 07:00-22:00

Update Info

related searches: vibro suite health club, spa in birmingham, 100 canal square, browning street, birmingham, b16 8eh, spas in birmingham, health and wellness birmingham, foot scrub birmingham, birmingham health club
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Reviews
I booked a deep tissue massage as I'd been having issues with my lower back, quite a lot of stiffness, and there was also a discount being offered for an hour's session. It was my first time here and getting a massage. The location is quite easy to get to and right opposite the canals, but parking is a bit of a pain. There are only one hour spaces or double yellow lines, and the nearest NCP is probably a 5-10 minute walk away. When I went it was during the weekday and quiet. It was empty when I walked in but someone came to greet me and they were very friendly. The whole place is quite dimly lit and there is a smell of incense in the air. Venue seemed clean and tidy. You are also able to get coffee there if you wanted. I had Jason, who was young and very nice. He seemed good at what he does and was quite conversational. You are able to request someone female when booking online. There is free cancellation and free change of booking up to 24hrs before the booking. They ask what your problem areas are and if they should focus anywhere, otherwise they do the whole body neck, shoulders, back, and legs. I felt relaxed afterwards and would go again. They recommend you drink lots of fluid after, to combat fatigue and any stiffness. It was a calming environment, I would go again. Booking was also very easy to do.
Had a couple sessions at Vibro Suite, a Facial treatment and a full body sports massage. It was magical , I have never had a facial treatment before, but the therapist was very nice and informative. She gave me tips on what to do to maintain the “glow”, recommended cleansers and moisturiser to someone who had no idea. The full body massage by Tia was just as good, she was very informative, professional and thorough. I was all knotted up and the next day felt so relaxed, I will definitely be booking another one.
I don’t write reviews often but my treatment was so good i just had to! Courtney is so good at what she does. I got a 1 hour swedish massage from her and it was just lush. The perfect pressure, the effort she put in was consistent the whole hour and she made me feel very comfortable. Lovely woman with good energy, I do highly recommend anyone looking to book a massage to ask for her specifically!
Worst customer service I have ever experienced, absolutely shocking behaviour from all staff and the owner, please never book this place for any treatments. We purchased and booked a couples treatment and massage with BuyAGift back in January 2022 to celebrate my husbands birthday and Father’s Day. Once we redeemed the code my husband called Vibro Suit directly and spoke to a member of staff who confirmed our booking was on the system and went through exactly what to expect throughout the treatment. You would think after this conversation with the spa directly that we should be confident that 5 months later our booking was good to go. Our booking was for 18th June and We travelled up from London the night before cost us just under £100, we stayed in a hotel cost us £110. The following day we arrive at Vibro to be told that our voucher wasn’t assigned to our booking properly so they can’t provide us the treatment. We were then told that BuyAGift are closed on weekends so we wouldn’t be able to call them to resolve it. The rudest girl working at the desk who gave us this devastating news showed absolutely zero remorse for the inconvenience that had be caused. We asked her why this wasn’t noticed when we called 5 months ago and she said simply that it’s because they didn’t check until 5 minutes before our booking. Even more shocking is that 5 minutes before our booking we called Vibro to ask for parking directions. She said that when we called she knew that their was an issue with our booking but wanted us to arrive so she can tell us. She then went on to say this has happened before and last time the customer called BuyAGift and they were able to assign the voucher and have their treatment. So clearly this is a reoccurring issue with all parties involved, yet it is us the paying customer that is affected. We then suggested paying for the treatments ourselves and when BuyAGift open on Monday and resolve the voucher issue then Vibro can refund us. The lady then went on the phone to ask the owner if this was possible and the owner said no. His reason was that they just don’t work like that. I’ve worked on the service and hospitality industry for many years and the owner knows full well that this option was viable but they chose not to, because once again customer service is obviously not a core foundation for this business. The lady then said she can’t do any treatments and isn’t willing to refund or reimburse us for over £200 of expenses we incurred because of this booking. She said there is nothing they can or will do and we have to sort it ourselves with BuyAGift. She then had the audacity to say have a lovely day when we were leaving. Never in my life have I experienced such disgusting and unhelpful service from a service provider. We will be contacting BuyAGift on Monday to discuss not just a refund on our experience but complete reimbursement of all costs incurred. We understand errors happen and mistakes are made but how it is handled is so key, and clearly where Vibro have a zero customer service culture. This place should be shut down or be under new management ASAP
Amazing place if you want to unwing after a hard week and relax. They are very good at relieving muscle stress and the prices are decent for central birmingham. The staff are all very friendly and provide excellent customer service. I highly reccommend this place 5/5 from me
My wife and I had a series of treatments today Deep tissue massage, facial and foot massage. The whole experience was fantastic. Alex and Tara did an amazing job and really looked after us. Tara released knots in my neck and shoulders that I didn’t know I had but boy do they feel better now! Alex was extremely professional and explained everything brilliantly as well as suggested some follow-up actions that we could take. Can highly recommend Vibro Suite and we will certainly be back there.
I got a massage here with Alex who was very professional and friendly. She had quite a few pieces of advice for me as well. I really enjoyed the whole treatment. The bed and the room were very comfortable and I will definitely book more treatments again.
Have regular sports therapy massages here and really feel a benefit from it. Fab atmosphere, great staff. Highly recommend! They also have a gym on site, and also do many beauty treatments like manicures etc.
Had a deep tissue massage with Tara and let me tell you this lady has some magic hands !! For a 30 minute massage what she did was insanely good, it’s been two days since the massage and I’ve never felt so little tension in my back muscles before. She truly worked out as many knots and stiff muscles I have in my back. I’ve already booked two more sessions for the next two months because the health & well-being results I’ve received from this one massage speak for themselves. Thank you again Tara it’s really appreciated !!!
We've been going here for years now. When we first came it was through virgin experience but now we just pay them directly. I go with my partner and have a deep tissue massage and they always get out those hard knots that I struggle to find anyone else who can! Definitely the best place we've found and will continue going here. Really friendly and listen to exactly what you want. You also have 2 consultations, 1 at the start so they can understand exactly what you want from the session. The second is at the end so they can give you advice. Highly highly recommend
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