Trailfinders London West End

I went into Trailfinders quite naive in August 2015. We planned a year away starting in June 2016. A trip of a lifetime- London- Singapore ( stop over) - Bali - Australia - Thailand - Hong Kong - London. I thought I had a great deal till I found out I was given the worst timings . Still I went on with these flights as a refund was not possible and the cost of changing was so expensive. I made it to Bali and unfortunately broke my wrist in a accident. I informed Trailfinders who said they would refund me back about £100. I had paid over £1000 and then received a refund of £38.45. I will never use this company again. They took my money and will sell my tickets to make more money- day light robbery. They also said I can't move those same flights to a later date as I missed 1 flight so all other flights were subsequently cancelled.... I was in a accident, I could not get on a flight to Australia!!! I hate this company...
1 8 years ago (22-08-2016)

RESPONSE TO ADVERSE REVIEW FROM FELICITY WYLIE: Not sure what happened to you Felicity Wylie as that is nothing like the usual response from Trailfinders maybe the guy was having an off day in which case he shouldn't have been there and trailfinders should have realised and sent him home! As for not getting a response, a quick phone call would have sorted it out whoever answered the phone. I have nothing but praise for the way Trailfinders have arranged several trips I have been on. Please try again!
5 9 years ago (13-09-2015)

Disappointing! Went into Trailfinders with my husband 2 weeks ago to discuss a 3mth trip taking in Thailand, Vietnam, Cambodia, NZ, Australia, Singapore, Malaysia, Dubai with Business Class long flights. This is THE trip of a lifetime we're planning, we're very excited but got a disappointingly 'just going through the motions' initial reception from a guy called Corin although he eventually warmed up a little (after we'd heard about the second divorce he's going through!) and we left it with him to come up with a plan for us and for me to email me a draft itinerary I had already come up with. I emailed him the next day BUT, apart from an out of office response, we have heard absolutely nothing!!!!
1 10 years ago (24-03-2015)

Good 👌 Great
5 8 years ago (22-03-2017)