The Wallace Medical Centre

Reviews, get directions and contact details for The Wallace Medical Centre

About

For over 100 years have been providing dedicated medical services in Falkirk

Story

NHS family GP practice with 4 full time doctors and a full complement of staff.

Mission

From our purpose built premises on Thornhill Road we remain committed to the provision of excellent medical care. We strive to help our patients understand and take charge of their medical well being through the use of cutting edge systems in preventative medicine and in chronic disease management. We look forward to seeing you in surgery.

Products

National Health Service GP services

Address: 254 Thornhill Rd, Falkirk FK2 7AZ, UK

Phone: 01324 622826

Website

[email protected]

State: Falkirk

City: Falkirk

Zip Code: FK2 7AZ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The doctors are lovely but the receptionists are totally useless! The phone rarely gets answered I called 26 times and still couldn't get through. I've been sitting in the waiting room listening to the phone ringing for 20 minutes or more and they are sitting chatting, an absolute disgrace.

 7 years ago (15-01-2018)

The one star is for the nurses and health visitors who are amazing. The receptionist can be rather rude and often pick up the receiver just to hang up on you. I just tried to call to make an appointment for my one year old and it rang out twice totalling just over an hour. It's atrocious. They also have the cheek to tell you to find a new surgery if you miss two appointments. The practice manager sends you a bollocking via letter if you miss one! I'm looking around for a new gp.

Ps they also lost my prescription so I have to wait for a reprint. Total joke.

 7 years ago (17-11-2017)

Whilst the doctors are lovely, reception is absolutely useless! Every time I've ever tried to make an appoinment with them it takes several hours and more than a dozen calls just to even get through to reception.

Don't even bother trying if you want an emergency appointment!!

After 13 calls over the last hour I'm now being redirected to NHS 24 and 111 whenever I call. It has literally been the same problem every single time I've ever tried to make an appointment with them.
Worst Practice I've ever been with.

 7 years ago (28-11-2017)

I will be going to citizens advice bureau about this medical centre point blank useless will be going 2 another doctors

 7 years ago (02-02-2018)

Shocking waiting times and the doctors have little time.  That may be down to NHS? The office manager was extremely rude when I spoke to her.  Far cry from when Dr Leonard was a Doctor at the practice!! 

 7 years ago (26-06-2017)

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