The Veterinary Hospital

My wife and I are so over the moon with the compassion and skill of all the staff that have saved our beautiful westie Lucy duffell who we thought was going to die because she was so poorly when we took her to the hospital but with the dedication and expertise of the all the staff we will be bringing her home tomorrow so we would both just like to say a big thank you to you all.
5 7 years ago (23-11-2017)

On Sunday 22nd of October I had to take my daughter and her puppy to the Gorleston vets , the puppy had eaten some tablets that could be fatal and was very poorly, I rang ahead and as it was out of hrs so I arranged to go. On arrival the receptionist saw us through the window we rang the intercom and knocked on the door, My daughter was struggling to stand up due to her MS and the puppy was very poorly, despite banging for several minutes no one answered then a car came out of the car park with a member of staff in I flagged them down and she phoned in and finally we were let in . The receptionist was not at all caring in any way and kept saying she wanted all details despite seeing the puppy and my daughter in great distress , Luckily the vet came out and quickly took the puppy to put straight on a drip, The vet wanted to see the tablets taken so I went back to the car the receptionist said quick as you like , I cannot fault the vet he was friendly and compassionate but the receptionist was the rudest uncaring person I have ever met. What a contrast to our receptionists at Beccles who are all very caring and love animals and make my daughter feel welcome , I hope never have to go to out of ours at Gorleston ever again you have to ring one number they give you another number to ring and then you cannot access the place , The puppy is well now and I want to repeat the vet could have not done more.
1 7 years ago (26-10-2017)

We had an emergency recently which sadly we lost our pup. I know we all have to make a living but felt receptionist acted as if she didnt care and was only interested in my oayment. They have a candle on the desk which they ask customers to be quiet and sympathetic as somebody is saying goodbye to there beloved pet. While we were out back saying goodbye to our pup it sounded like the staff were having a party. They couldnt have been anymore unsympathetic if they tried 😞
1 7 years ago (16-08-2017)

A lovely new veterinary surgery with good staff. They are quite expensive as vets go but they do a good job.
5 7 years ago (09-08-2017)

Took my handsome Irish Wolfhound Henry as emergency Saturday afternoon to vets, unfortunately he had to be put to sleep.But l cannot fault the kindness show to me and my daughter from the vet and receptionist, the vet sat on the floor with me stroking Henry which meant a lot and brought comfort at a upset time. Patricia.
5 7 years ago (22-10-2017)