The Refinery

Went for brunch on a Saturday. The place was not full but it felt busy. Great choice of drinks and cocktails. Some of the cocktails garnish was interesting. The food was good but it was let down by the service. Staff was not rude but service was a little slow. We ordered our drinks first but got them after we got our food and this was the theme for the rest of the meal. Staff was not super attentive. We kept on having to try and get their attention for extra drinks. I would not have minded but felt like we were bothering them when we asked for something. They had plenty of staff on as well so not sure what was going on. Shame as it is a nice place and everyone enjoyed their food. The only thing people did not like was the cornbread which was very dry.

Our hotel was nearby, and we kept passing by this cute place, we loved the ambiance at night and their vibe and decor. We stopped by at night for desserts, and sat at the patio.. we informed the waiter inside but no one came out for like a long time.. then my husband went inside to order, things took time, but we enjoyed their patio so we didn’t mind. We had brownie with ice cream and their sticky toffee cake.. both were so good, we also got halloumi fries in case we got too sweet! We had a mint tea which was great..

We use to drink here regularly as our office was nearby. Last Friday we came and was happy to get a nice seat in the window. However we did sit a bit too close to the door so each time it opened I felt a bit chilly. I was too hungry to move to another table down the back. So if it’s cold outside try and get a table more further in. In summer nice and shady and cool inside or you can catch some sun rays outside. Food generally burgers etc, they have really extensive wine lists and their drinks are cool too! We shared chicken kofta and some chips and a bottle of Malbec was £27 if I remember correctly! Always has a nice vibe and staff friendly, was going to give 5 star but held back due to us having to order at the bar. As there weren’t enough staff to cover the busy Friday night and we didn’t want to stress them out. So we ordered at the bar and this was much quicker than waiting for someone to take our order. Still love it and will return by summer, thanks to all staff involved!

Went there after seeing the play at Shakespeare’s Globe around 5 pm on Saturday. It’s a great place for lunch/dinner or drinks if you want to step away from the crowds just 5 min walk from the south bank. Lovely interior design and very reasonably priced food and drinks.

This place should change the name from The Refinery to The Awful! This should have been our Christmas dinner out for 10, having spent weeks weighing up the options the local takeaway would have been better. Yes I understand time of year is busy and they work to pre ordered service, but as the majority of us didn’t fancy the traditional Xmas dinner we opted for what they call Festive Bowls. Trust me do not choose these options if you’re hungry. The 10 bowls see photo of Norfolk Xmas Turkey was minuscule at £62!!! The sweet bites is just that…. One bite of a chocolate brownie and one stick each of sticky pineapple served on one plate each. Totally outrageous when you consider the price at £22 for each plate. Yep what happened to the bowls???? Yes the music is palatable and as much as the waitress service was great, we removed the outrageous service charge at 12.5% £35 for what I don’t know!! And rewarded our waitress with a generous tip. If it’s generous portion of food you’re looking for from here …. Forget it!! The management clearly need to think about the dire portions and how they promote this menu at this time of year and for goodness sake open up the chefs kitchen for them to cook to order as the pre-ordering is a joke. By chance one of us did order some steak chips and chicken on skewers by chance and was told not to come back….. charming but I don’t believe we will!!

Lovely place. Very spacious. Super super dog friendly. Our pups were treated like royalty. Staff were very friendly. Would definitely go again

From the moment we stepped inside, we were greeted with warm smiles from the staff. We were promptly seated at a comfortable table and offered menus and drinks. The menu featured an array of delectable options, but we knew we couldn't leave without trying the Sunday roast. As we waited for our food, we took in the ambiance of the restaurant. The décor was stylish and welcoming, with comfortable seating and tasteful accents. We sipped on our drinks and chatted, enjoying the laid-back atmosphere and the anticipation of the meal to come. When our food arrived, we were blown away by the presentation. The beef was cooked to perfection and accompanied by an array of flavourful vegetables and crispy roast potatoes. Throughout our time at the restaurant, the staff were attentive and accommodating, making sure we had everything we needed to enjoy our meal to the fullest. Overall, our experience at The Refinery was nothing short of excellent. From the delicious food to the inviting atmosphere and attentive service, I would highly recommend this restaurant to anyone. I can't wait to come back and try more of the menu!

Underrated place. It's actually very good. The food is good although it's more of a bar place. The crowd is lively and the outdoor area is relatively big, with heating and blankets.

My Colleagues and I booked in for our work Christmas dinner here. The staff were very lovely, service was excellent, and they were very patient while we decided on drinks. Honestly can't fault them. I really appreciate that the manager was flexible with our booking considering how last minute everything was. Unfortunately, the let down was the food. It was so bland/tasteless... And just "edible". We definitely won't be going back next year. The cheesecake dessert was the worst for me. It was soggy and seemed soaked in water? Again it was just very bland... I can't speak on their regular menu as I haven't tried it but the Christmas dinner didn't leave a good impression on us. The other issue we had is that the restaurant has a deposit system in place where the deposit is forfeited in case of cancellation which is understandable. We found out on the day that a couple of colleagues could not make it due to contracting covid. The restaurant was informed of this but said that we had to pay the full price for their meals as they ordered food in. This didn't make sense to us as they'll be serving christmas dinner throughout December so surely it was a case of not cooking it?... Maybe we're missing something tbf. This just felt very insensitive given the current climate. Obviously our colleagues couldn't just attend and put everyone, staff and customers at risk so what were they expected to do? I would just be mindful of this if you decide to do a group booking. The ambience was lovely. The restaurant was decorated in a warm festive way that felt really homely. Some of the chairs were crooked which we had a laugh about. Ultimately wouldn't recommend this restaurant's Christmas menu due to the tasteless food and experience with their booking conditions.

This place is absolutely gorgeous with beautiful flowers and comfy cushions - huge thanks to Anton and Alex for making delicious drinks - even if it’s not on the menu !