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The Phoenix Practice

  1. London
  2. Hendon Doctor

Reviews, get directions and contact details for The Phoenix Practice

The Phoenix Practice
Address: 7A Brampton Grove, London NW4 4AE, UK
Phone: 020 8202 9030
State: Greater London
City: London
Zip Code: NW4 4AE

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I received a timely appointment and the staff there is very friendly and helpful. Particularly thanks Dr Gaby, she's kind and patient to explain everything to me. I had a good experience here.
I see the bad reviews and I get it . My daughter had issues trying to get an appointment. I went in today to try and sort it out for her. I spoke with Ellie who was on reception. She listened patiently and with great compassion and understanding for the difficulties my daughter had experienced. Ellie helped me without hesitation. These 5 stars are for you Ellie. One person can make a world of difference. Thank you Ellie.
I joined this practice a few months ago and have had a great experience with the receptionists, nurses and doctors so far. Everyone is very helpful and kind.
HORRIBLE. I went in about a small issue with my eye. Doctor rushed me out the door and prescribed ointment and eye drops. My eye has never been worse. It’s completely blood shot and hurts. I can’t even open it. My mothers also didn’t receive her blood pressure records 6 months after she was supposed to. HORRIBLE, LAZY and just poor. Will be moving practise after!!!!!
I have been a patient of the practice for years, Dr Stein is incredibly kind, helpful and professional and really cares for her patients. Nurse Christine is fantastic and receptionists are kind and helpful, especially Natalia who is pure gold and goes the extra mile to assist. The new male receptionist can be rude and pointedly unhelpful but I'm sure he'll come around. It's usually very easy to get an appointment.
Receptionists are the WORST. So rude on the phone and always asking what i need to see the doctor/nurse for, isnt there such a thing as confidentiality?! I tried to book a travel vaccination appt and apparently they don't offer it anymore, was very unhelpful about where else i could go for this service, which btw should be free on the nhs but now i'll have to pay private cos they've stopped offering it. Also so difficult to get an appointment, screw this.
I have been a patient of the practice for some years. Whilst every business has its issues and there will always be room for improvement! Personally I consider Dra. Miller Professional and a Very Good Doctor. She's is always very Polite, Kind and available to help. I have never encountered any problems regarding her. I am happy for the care and attention that I received. Thank you all Jorge Carreiras
Trying for 2 months to make an appointment, no result ...being lied every week I'll get a call back. Blood tests lost
I just about had enough dealing with this practice. The only sensible doctor in this office is Dr Stein and I don’t even know if she still works there as it is impossible to book an appointment with her for at least 6 months now. The nerve of these people is honestly enraging. We are in the middle of the pandemic and it is virtually impossible to actually make an appointment to actually speak to a doctor. They continuously have no appointments available on the My GP app an if they do, it is only with the inept doctors who are rude and unwilling to help. If you book a consultation trough their website, they won’t even call you and just prescribe whatever drugs they fancy without properly assessing your condition and without even explaining what drugs they prescribed. Don’t even get me started on the reception staff. Once I called because I needed my prescription refilled urgently and the receptionist have been so rude talking to me and told me that they can’t do repeat prescription over phone and I’ll have to come to the practice. When I asked when can I come, she said that I cannot come because they are closed due to pandemic. When I asked her what should I do about my prescription then, she said that I need to wait till they are open again. It’s been almost a year and they still haven’t been open due to pandemic. Took me a couple of calls to get my prescription refilled. Don’t understand why receptionists at this practice play the God when having no medical background. If it would be up to her, I wouldn’t have my prescription refilled to this day.
Scandalous. You need to call to book an appointment. You can only call to book the appointment the same day you want the appointment. If you call the day when you want the appointment, all slots are full. You need to call at exactly 8:30, not at 8:31 or 8:32 to have a chance to have this appointment booked. You cannot book an appointment in advance even if it is 1 week or 2 weeks in advance. The reception is like a Kafkaesque nightmare with absolute disregard towards patients. Another time I asked to have my address changed, the reception person told me to send an email. After sending the email I was told that this cannot be done by email and that I need to call the practice. It would be hilarious if you would find this at Royal Mail in dealing with parcels, but, unfortunately, this practice deals with people's health.
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