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The Old Lodge Hotel

  1. Malton
  2. Norton On Derwent Transit Station

Reviews, get directions and contact details for The Old Lodge Hotel

Address: Malton YO17 7EH, UK
State: North Yorkshire
City: Malton
Zip Code: YO17 7EH

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Reviews
Visited for 5 nights. Our room was clean and comfortable, but 150 yards away from the main hotel. Was ok as we had good weather but would not be so if raining whilst traipsing back and forth. Lovely ground's, and free parking in the main hotel. Food in the restaurant was delicious. The promised 24 hour residents bar closed at 10.00pm on two nights of stay due to no staff being available, so was disappointing. We had no WiFi in our room despite reporting it at reception twice.
We went for a Christmas party night....decided to stay local and put money into the local businesses....it was OK but only OK, nothing to go out of your way for. Bar was not well stocked, they told us they ran out which on a party night seems silly. No gin glasses so served on coke glasses agai given it was a party night seems silly. Food was OK but not great. Whilst we had fun it was more about the company and friends rather than the venue and event. Probably not going back again......which is sad as the actual building and surroundings are lovely and a shame as we wanted to stay local.
Great location. Friendly staff. We came on an offer so didn't pay full price for the room. Evening meal was very nice and plenty of it. Roast of the day was great. Our room had period decor but nicely furnished. Nice garden off the bar. Would stay again.Rooms: 4/5
They were short of staff, with reception working the bar and a lack of waiting staff. You could either check-in or order a drink! We were in room 15. AVOID - it is tiny, with little room to move around the bed. On arrival the curtains were hanging off the rail. I reported this when we went for dinner and was told it would be repaired. I checked after dinner and nothing had been done. I queried this at reception and the lady who told me it would be fixed, then informed me there was no one from maintenance available. I requested a room change but they were fully booked. Eventually they bodged a repair. Why was the roo presented like that. It reflects the lack of care and attention throughout the hotel. The bathroom had been recently refitted and was nice, apart from the steam, as the extractor fan didn't work and the strong unpleasant smell from the drains. There was no where in the bathroom to put our toiletries, it needs a shelf, we had to put ours on top of the wardrobe in the bedroom. The TV didn't work, the wardrobe was tiny. You couldn't hang a dress in it. There was no decent mirror in the bedroom, just a small one on a dressing table squeezed in by the bed, with no room for a chair or stool. The bed was very soft and for us, uncomfortable. The walls are thin and you can clearly hear people in other rooms talking. Romantic it was not. Dinner was OK but the soup was really thick passata, strong and not nice. The salmon was OK but the veg didn't arrive at the same time and when it did there were no serving spoons. We weren't offered wine or water. Our eggs were missing at breakfast... The whole hotel is run down, chairs in the bar are split with exposed foam. in summary, I'd avoid and the locals we spoke to agree. It shows as 4* on the website but it's barely 2* in reality. There are so many elements required for a 4* rating that are missing it should be investigated
Fantastic service & Food. Try Sunday lunch it’s really good!Service: 5/5
We had a professional meeting in a quiet comfortable room on the ground floor. Everything run smoothly. The catering for lunch came on time. I would choose it again for the same purpose.Service: 5/5
Very disappointed in our family meal here, under staffed, the staff which were there were not trained at all in the slightest, rude, unhelpful! family members waiting on their meals when others had theirs, we couldn't order drinks as no-one was on the bar, the waitress didn't ask if anyone would like a drink or offer to get them for the table, I think how quiet the place was says enough, management need to take a good look at what's going on, not one member of staff had a clue on any dietary requirements which we enquired about, we won't be returning
Our stay was amazing, room was gorgeous and the food was outstanding, staff extremely helpful and everyone was friendly definitely coming back !Rooms: 5/5
Beautiful building & Grounds. . We had a gorgeous room & Amazing en suite which was well looked after during our stay! Great choice of drinks in a cozy bar. . would definitely recommend! Only downside is there's not many staff & some Front of House were poor with Customer Service.. .Rooms: 5/5
To celebrate my Birthday, we booked a meal for four. Upon arrival, we were delighted to learn that we were to be accommodated in a private room. The service was excellent, being efficient, cheerful and professional and the meal was absolutely delicious - our compliments to the chef !! A thoroughly enjoyable experience was enjoyed by all. Many thanks to the management and staff at The Old Lodge for such an excellent experience on this special occasion.
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