The Fitness Store - Broadway Sports

We purchased a life-fitness multi-gym, bike, bench and weights from Paul and the team and due to our own circumstances delivery was protracted. Paul always remained in touch, delivered and installed as promised and all equipment was delivered as per contract and specifications. Great company and you can trust them with big ticket orders.

Recently purchased a treadmill from Paul at The Fitness Store for over £500 within a couple of weeks it has a very loud creaking noise so much so we have stopped using it. I reported this to Paul over a week ago and he said he would inform the rep and get an engineer out. Having waited a week I still have not heard from Paul so chased up today to be told he had to send proof of purchase to supplier to get an engineer however he also said he would listen to another treadmill he had recently sold to see if that had a noise. Surely all that matters is I have the problem All I want is an engineer out to fix the problem but Paul has now said he will bypass supplier and get his own engineer to me but can't say when. So I currently have a £500 treadmilll that does not sound safe to use. Paul has now asked me to send a video of the noise to him but surely having reported this over a week ago this should of been requested then. Feeling rather concerned that I should of gone to a big retailer rather than a smaller company as it is proving very tricky to get a straight answer from The Fitness Store. I will of course improve my review should this matter be resolved anytime soon let's wait and see........ I am pleased to say that the problem has been resolved. Within minutes of posting this I have an engineer in the phone.

If you want to buy Local in this Country you want go Wrong with The fitness store. Paul and his team are so nice> just bought my 3rd piece of fitness equipment from them a Air Bike Tornado and its getting delivered free of charge.

Was looking for advice before buying a rowing machine and Paul was extremely helpful - thanks!

Great place to buy top quality fitness equipment.

Fantastic personal service from Paul. Made sure everything went according to plan. Would thoroughly recommend.

Friendly and helpful service and a good range of gym equipment

Knowledgeable and friendly.

Directions to The Fitness Store - Broadway Sports with public transportation

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