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The Doctor Robert Henry Surgery

  1. Newtownards
  2. Comber Doctor
  3. Newtownards Doctor

Reviews, get directions and contact details for The Doctor Robert Henry Surgery

Address: 7A Newtownards Rd, Comber, Newtownards BT23 5AU, UK
Phone: 028 9187 0447
State: Ards
City: Newtownards
Zip Code: BT23 5AU

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Terrible service, if your going to make your patients call every single morning to try and make an appointment, why not implement a call queueing system!?!? Idiots!, Such a simple fix instead of wasting sick peoples time. You could call.....hear there's 20 people in the queue then decide to give ya and call another day, but no, make us all randomly have to call back every 5 seconds for an hour sure with the tiny chance we'll even get through. Iv been calling for 3 weeks now, same thing everyday. Pathetic.
If only there was an option to leave zero stars. This practice is an absolute joke. Their appointment booking system is ridiculous and when you do eventually get through and it’s inevitably too late to make an appointment, the reception staff are rude and unhelpful. There’s no advantage to being a patient at this practice - less than useless
I'm not the type of person who needs a GP too often and i hate the way they are put under strain because of their booking system, but after a minor car accident I tried for 2 days, and a total of 2 hours of engaged tones, and 314 attempts I was told the appointments for each day is fully booked already. Receptionist staff asked if it was urgent care required, but I'm not trained in triage, I can't tell what's urgent. All I know is I'm sore. This is beyond a joke, and the primary reason why our A&E units are filled to capacity.
I haven't had any issues with the receptionists or doctors. They have always been helpful and provided me with whatever care I needed.
Always an engaged tone when trying to get through during the appointment booking time. It's been more than a week and I still haven't been able to make an appointment. At this rate, I'll have to go to A&E to be seen, causing more issues for the real NHS. These private practices need to be reformed.
Reception staff are always pleasant and helpful. Hard to get through on the phone in the mornings but that's the same in every GP practice. Always get a phone call back from a GP on the day. The nurses are lovely with me and my baby also.
If I could change one thing it would be to get a proper phone queue system so people know where they are in the queue and aren't forced to re-dial for hours
1 week ago Afwul booking system.You have to call 100 times get answered. Phoned and expressed this concern and receptionist was so impolite and unpleasant. Apparently a lady who i talked to decided my call wasn't important and told me to call next day again.I explaned her that i can't stay on the phone every morning cause i am a full timer. She told me everyone does it.The worse surgery ever.
No issue with the doctors at all. Terrible booking system where you have to phone in the am to make an appt. It's always so busy you never get answered. Phoned and expressed this concern and receptionist explained that this is the way it it is. Voted with my feet. Don't waste your time.
I’ve always had pleasant experiences chatting to the staff here, very helpful and efficient. Obviously appointments are hard to get at the minute, I think many people need to understand the pressure health care/ NHS staff have been under over the last two years.
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