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The Co-Operative Bank

  1. Glasgow
  2. Glasgow Bank & Building Societies

Reviews, get directions and contact details for The Co-Operative Bank

The Co-Operative Bank
Address: 29 Gordon Street , Glasgow G1 3PF, GLG, GB
Phone: 0141 221 4937
State: GLG
City: Glasgow
Zip Code: G1 3PF

opening times

Monday: 09:30-17:00
Tuesday: 09:30-17:00
Wednesday: 09:30-17:00
Thursday: 09:30-17:00
Friday: 09:30-17:00
Saturday: 09:30-13:00

Update Info

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Reviews
I wish I had never started banking with these complete incompetents. I opened a current account in January 2024, all OK. Tonight, I went to move some monies across from my Co Op Current Acct to another current account with a different bank to pay for some urgent car repairs. The monies are meant to arrive instantly but they haven't, which has caused unnecessary stress & inconvenience. After this transaction, I completed a couple of additional transactions for much smaller amounts & these monies arrived instantly? Very very odd. I have never experienced any such problems with any other bank, all monies transferred arrived instantaneously, even for larger amounts. The Co Op Bank seem to be living in the dark ages like modern banking never occurred. Tread very carefully, not as ethical or as efficient as they might promise. Avoid the Co Op Bank at all costs based on my recent experience. Additionally, I will be telling all & sundry about my terrible experience in addition. At time of this review, I have still to receive this transfer of my own monies & a four figure sum has disappeared into the ether. Very stressful. It'll be interesting to see whether a bank that prides itself on such 'ethical' customer service bothers even to reply. I suspect not. Appalling for a bank in 2024. *** Update as of March 2024. Co-op eventually authorized my transfer of funds & explained the anti-fraud measures needed when new accounts opened, still quite unsatisfactory but upgrading experience from 1* to 2*
The staff at co-op bank were so helpful,they couldn't do enough to help me with the issues which arose with our accounts after my partner and I got married,.
Pathetic app. Pathetic service. Use a credit union instead. It has the integrity you think you’re getting here…. But not.
The system in which a customer flows through to get an answer regarding paying of a loan early is absolutely horrendous. I waited on the phone for 25 minutes, told I could pay the loan off early then after 35 minutes of back and forth between telephone advisor and manager, told I could infact not pay the loan over the phone and I had to wait 5 days to get a letter to phone back and go to the correct department..... Get better departmental comuinication and come into 2023 with payments. I will be removing my account as soon as the loan is paid. Worst banking experience I've had If I could give less than 1 star I would have
If I could rate the Coop bank with zero stars I would. My 85 year old Mum, who has been a customer of the bank for more than 40 years, went into the Glasgow branch and the staff refused to carry out her simple instruction - to transfer her money internally between her two Coop bank accounts. She showed them her passport and driving licence and they point blank refused to carry out her request. My mum called me and authorised me to speak to them on her behalf to resolve the issue I have been in the bank several times with my mum and Declan in the branch knows the family. I asked to speak to Declan but he was with another customer. I escalated to Pamela and she refused to carry out the transfer despite me clearly outlining the request and our previous meetings with Declan. This isn’t the first time the Coop bank in Glasgow have treated my mum in an obstinate and disrespectful way. My dad worked for the Coop for many years and they’ve been loyal customers of the bank for decades. The attitude of the staff in the Glasgow branch is awful and I would not recommend this bank to any prospective customer. We will be taking this up with the FCA.
I have been a customer of the bank for over 20 years. I've had a savings account and for the last 19 years, a credit card. Regarding the credit card I have always payed the balance IN FULL every month. Today I called to resolve the issue of having payed for a holiday, I would like to raise my credit limit by £500. My application was rejected because my credit wasn't good enough!!! I only have a credit with the coop bank. It's my only debt. Having asked to speak to a manager on more than one occasion, none was available, so I reluctantly raised a complaint which was not upheld. This all took 36 minutes on the phone. I will clear the balance and destroy the card. I will not be using the bank for anything in the future. To say I am upset and angry is an understatement. I will no longer recommend them to anyone What an appalling way to treat a loyal customer of long standing?
Account had been hacked with £182 taken. The guy was excellent in explaining what they would do about it and what would happen next. Was concerned about it all but he put me at ease. Superb customer service
Awful experience. Made an enquiry regarding my daughter trust fund in order to close and move funds to junior isa. The looks I got from the woman who was clearly jumping to wrong conclusions. After discovering the account can't be closed until child 18 although they weren't very sure about it I didn't get a courteous closure like "apologies Mr Smith I hope this can be resolved for you". Instead it was a dumb stare. How do these people get jobs? Yet another example of blatant sexism and misandry aimed at a man. Avoid this place
One branch for the whole of Scotland, that is the way to maximise profit over service.
There is no information regarding Easter opening times. Very frustrating if you need to visit the bank. Staff are fantastic in Glasgow branch but bank needs to be more proactive on keeping customers up to date with bank holiday opening times.
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