The Co-op Bank

Reviews, get directions and contact details for The Co-op Bank

Address: London W5 2XA, UK

Phone: 020 8579 0100

Website

State: Greater London

City: London

Zip Code: W5 2XA

opening times

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Comparing to previous high street bank accounts that I have had with, the Co-Op Bank is a top in my list and I am currently with them. There is literally no queues here unlike Santander and every request I have made has been dealt with promptly. I've only had a single issue during the application process as I had send my identification copies through their internal mail as it got lost by Royal Mail. 

Their online systems has improved a lot and they've finally caught up with major banks by adding Apple Pay.

The benefits the Co-Op provide as well including the bonus for joining and everyday rewards shows how Co-Op value it's members.

 7 years ago (30-07-2017)

Once again the expereince at this branch was very frustrating today. The staff are usually friendly and helpful but there seems to be no real management skills if things are not going smoothly. Yesterday 2/10/2017 I made a special trip into the ealing broadway branch and got to the bank just before 3pm. There was a long queue and it was apparent that one clerk was stuck with a complicated issue and the other clerk had a number of different requests to deal with from the same customer. I waited for 10 mins with no movement in the queue - while two male employees appeared to be doing office work. Modern management skills are customer focussed and surely would suggest that, in the short term, someone else comes in the temporarily deal with a stuck queue. In the end I approached the office saying I could wait no longer and would be reviewing this. As a customer I don't feel my expereince is given real attention although it is clear that training does usually lead to an apology being made when you finally get seen. But this is not enough.

 7 years ago (03-10-2017)

Your address at the top of this window and also several times on Google search is wrong!  Doesn't give a very good impression of attention to detail and accuracy!                 from Mrs Wobbly

 7 years ago (25-07-2017)

When I have had to phone recently, it has always been a minimum of ten minutes wait time before you can speak to a customer service person.  This is unacceptable in 2017.  They need to get more staff.

 7 years ago (09-08-2017)

Compared to Barclays and Santander, the Co-op has been a dream to work with, both in the branch and online. I don't wait hours in long queues, and they deal with my power of attorney account without any bother, unlike the others. Thanks to the staff.

 8 years ago (07-03-2017)

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The Co-op Bank

Reviews, get directions and contact details for The Co-op Bank

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