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Tesco Superstore

  1. Edinburgh
  2. Edinburgh? Grocery Or Supermarket

Reviews, get directions and contact details for Tesco Superstore

Tesco Superstore
Address: 7 Broughton Rd, Edinburgh EH7 4EW, UK
Phone: 0345 677 9245
State: Edinburgh
City: Edinburgh
Zip Code: EH7 4EW

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 9:00 AM – 10:00 PM

Update Info

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Reviews
Good shop nice and big, well stocked. Had a costa inside which is always nice.
This is a great store. A lot of fresh food. Wide range of assortment and good prices. No cold alcohol in the store. Self scanning. Large parking. Pharmacy inside. Costa inside. HC friendly. Friendly staff helping you. Short lines as I expected
Honestly, I was very happy to meet this amazing staff at tesco Shop. She took it upon herself to help me locate all the items I wanted to buy that made my shopping easier. At first, I was confused about how to locate items, but she saw how confused I was, and she took my list and helped me. This is kindness, and I appreciate it. Thanks one more time, my helper. Her name is TRISH.
Disgusted. Mortified. Want to vomit.nnI used to love shopping at this location and Tesco has always been my preferred chain grocery store BUT today I purchased a coronation chicken spread from this location and I found a human nail in this beloved product. I called TESCO customer service and was told that my options were to bring back the already opened product for a refund or text the company's WhatsApp number that responded with a series of automated prompts. I am disgusted by all of this and the lack of customer care. Attached are images of the product and human nail.
I tried to send this privately to Tesco's customer service email address, but I received an autoreply that their customer service email is not monitored.nnMy wife and I just returned from shopping at the Tesco Broughton Road store, our local Tesco’s and one we have been using almost weekly since we moved to this area in 2016. As we were leaving the store, the alarm went off and we were stopped by one of your employees requesting to look at our substantial shopping and the receipt.nnFirstly, at the till we are typically asked whether we want the receipt, which for ecological reasons we normally decline. As luck would have it, today we had no choice and we were given the receipt. The receipt was long and your employee was not keen to go through all of our shopping partially in a Waitrose bag and partially in our shopping trolley - we live close to the store and typically walk there from home so he started to ask us questions about what we had bought that could possibly set off the alarm.nnAfter a few uncomfortable minutes for both us and your employee, we zeroed in on the offending item see attached photos: 2 Cod Loins. The packaging says “Security protected”, something we had not noticed when we picked it up. It must a new thing because we buy this very regularly. Unlike other items e.g., some bottles of wine which are also security protected, there seems to be no way to disable that protection at the till and the item will invariably set off the alarm. The lady at the till did not mention anything about this, so we could not be prepared, say, by keeping the item on top of the trolley. I hope I don’t need to tell what’s wrong with such a system.nnI hasten to add that the employee was courteous and we have no complaints about him. I do, however, resent being thought a criminal and this is usually reason enough to stop shopping at a store. In fact, the reason we go through the till and we do not scan as we shop is that the first time we did this we had a similarly unpleasant experience with one of your employees going through every single item we had bought to make sure we had scan them. That left a very bad taste which I’ve still have not recovered from. In fact, we also shop at the Comely Bank Waitrose and there we always scan as we shop and have never been had a problem. You could perhaps learn a thing or two about how to treat customers from them.
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