Subway

My friend and I were appalled at what we had to do to enjoy a meal here! First of all, when we approached the doorway expecting a nice cheap but tasty meal, we noticed a large step into the shop. It wouldn’t have been a problem if both I and my friends weren’t wheelchair users, but we are, and I use a powered chair which weighs close to 60KG alone, plus my own weight made it well over 100KG. So there was no chance of trying to mount the step without risking serious injury. My friend requested for a member of staff to come out, as we assumed they would have a ramp. Ten minutes of sitting in the pouring rain and blocking the pavement, there was still nobody there. Eventually kind members of the public offered to carry us inside, which my friend reluctantly accepted as time was pressing on and we had places to go. As wheelchair users, we are used to asking for help, but to actually have to be physically carried into the restaurant just so we could eat was both mortifying and dangerous. We later discovered there was no ramp, which is discrimination and completely unacceptable. When we finally got into the restaurant, the counter was far to high to be able to see anything, we had to ask the server several times to repeat what was on offer and get a member of public to pour our drinks and pay for us. Not only that, but we also were completely dependant on members of public to arrange our seating so we had a table and to get back out again. These poor people who had paid their hard earned money to eat in peace were forced to help out because no staff were willing to help. All of the above things should have been done by a staff member in accordance to the equality act 2010. We left completely humiliated and I’m sure the people who carried us in had sore backs!!! I will never return. Downright dangerous and embarrassing for everyone involved.
1 7 years ago (27-01-2018)

The best subway i have ever seen. The staff and management team is so efficient to deal with customers and the food is outstanding. Will go back there anytime i get a chance.
5 7 years ago (16-04-2018)

Slow service, and often appear distracted. However, upon last visit, this had seemed to improve. Appears to be improving as a store. Food is good and the staff are getting friendlier and more efficient.
3 7 years ago (15-03-2018)

The shop is always a mess,lazy and slow staff a guy who works there he just drinks his coffee and he talked.
1 7 years ago (24-04-2018)

Stingy on ingredients and tastes off. Worst Subway I’ve ever had! Avoid at all cost!
1 7 years ago (21-10-2017)