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Stone Cross Medical Centre

  1. West Bromwich
  2. Walsall Doctor

Reviews, get directions and contact details for Stone Cross Medical Centre

Address: 291 Walsall Rd, West Bromwich B71 3LN, UK
Phone: 0121 588 2286
State: West Midlands
City: West Bromwich
Zip Code: B71 3LN

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
All of my experiences with clerical staff up to the Providers have been kind and compassionate. I have had some complicated issues that has required a lot of untangling to get my name correct, my records, everything that could go wrong, has. The clerical staff had been nothing but knowledgeable, helpful and understanding. This is the second GP I've had here in UK and by far the best. The Providers take their time and I never feel rushed and always feel heard. I wish they had more appointment availability as it is always hard to get an appointment.
Appalling level of customer care & service My 84 year old nan is regularly refused an appointment when ringing and told there are no appointments until the following month!! If you ring at 8am you can very rarely get through and when you do it's too late and the minimal slots they have are gone. The receptionists are nothing short of rude and unhelpful, they are trying there best to get you off the phone as quick as possible and never try to accommodate people who are in serious need. Granted their are probably people in worse condition but with my nan being 84 surely this should trigger a higher level of concern for her wellbeing. I have first hand seen the receptionists let the phone ring out to continue their social chatter and also witnessed the condescending way they speak to patients. I would urge anyone who can, to avoid this surgery or move elsewhere. 1 star is being generous.
I could write a list of negatives about this practice. My partner Waited 20 minutes with my Ill son only to be told come back later as we have no doctor. Receptionists here need to remember they are receptionists on minimum wage not qualified doctors. They also need to learn some manners. Doctors need to be regular. I would avoid this practice they are an absolute joke!
Not even worth a 1star! Needs to be closed down - never an appointment and my poor mother who is 79 has been told several times to go to the walk in centre at the hospital. I will be strongly recommending that my parents change doctors. To not be seen by their own doctor or a nurse for more than 3 months is a joke even when my mother has been in chronic pain. This surgery is a waste of time! I will be formally writing to the practice manager also to log an official complaint after the fiasco today. You are letting your patients down Stone Cross medical centre
Absolute appalling surgery, you can never get an appointment to see the doctor. And apparently receptionists book appointments on days the nurse is off. Incompetence at it's best.
The worst surgery I guess in the uk, they never give you appointments and of you want a prescription they will never respond to you no matter how many phone calls you make. I think they should close down this surgery
I wouldn't even have rated this 1 star really. There's never any appointments, you are always told to ring 111 or told to go to the walk in centre. I don't understand why there are never any appointments. Since covid this surgery as gone down hill.
Absolutely appalling surgery. No appointments EVER. This practice needs investigating. Standard reply is ring at 8am. When you ring 96 times gettonumber one to betoldno appointments available.
Fantastic lady on telephone sorted everything out for me quickly and politely This doctors don't have many pre bookable appointments BUT will always find a way to get you seen if at all possible
Well will be changing doctors as per usual cannot get an appointment waited to number 1 and get cut off as normal called back no appointments, we can see if get cancelation lol , go walk in centre is the normal thing , over the years had that much disappointment with this doctors remember I was waiting and my doctor came out and spoke to the reception then went home ,leaving 2 of us sat there till the end for the reception to say doctor had gone I was like was that the doctor you was speaking to ffs can't make it up time for a change
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Stone Cross Medical Centre map

Directions to Stone Cross Medical Centre with public transportation

Jervoise Lane 30 meters
4
40
41
4H
4M
Stone Cross 90 meters
30
40
Hall Green Rd 110 meters
30
4
41
45
4H
4M
66
Bustleholme Lane 170 meters
40
Walsall Rd 180 meters
41

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