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Dr R Ratti - Great Barr Group Practice

  1. Birmingham
  2. Walsall Doctor

Reviews, get directions and contact details for Dr R Ratti - Great Barr Group Practice

"Medical centre"
Address: 912 Walsall Rd, Birmingham B42 1TG, UK
Phone: 0121 357 1250
State: West Midlands
City: Birmingham
Zip Code: B42 1TG

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The reception have always been very lovely every time I call or go in, however, The only way to get an appointment with this practice is to call at 8am for a same day appointment. You wait in a 30 minute queue to find they have all gone. They don’t offer anything other than same day appointments. I’ve also tried to arrange my cervical screening with them and they often don’t have the clinics open or offer an appointment too short notice to be able to arrange with work.
I did have to wait a while for an appointment but this is due to NHS national problem and not solely Great Barr medical Centre. I saw Senior Physiotherapist David & Dr B Ratti. Both of them were excellent, they did thorough examinations and really put the effort in to find out exactly what was going on. Prior to this I have been assessed at a private hospital whilst waiting 6 weeks for this appointment and i can honestly say Great Barr Medical Centre did a better job! Would've been 5 stars but there was a lot of issues at reception under staffed and the patient elevator wasn't working.
Can never get an appointment, was actually trying 25 minutes to join the queue, consequently no appointments were available. I told the receptionist when I finally got through, that I has been asked to call for a medication review since some of my medications has been stopped without warning including an asthma medication! was simply told to try again next week. Lets hope I don't have an asthma attack from now until I can get through, whenever that might be.
YOU CANT GET AN APPOINTMENT EVER! 128 times ringing from 8am. Get through at 8.15 to be told no appointments. I told reception my mental health is at risk and she didn't even care! Patients are being treated like animals with this system and this is why suicide rates will become higher! Doctors do not care about the wellbeing of their patients . I havent had a face 2 face appointments in over 2 years and i have let my illnesses get worse because of the doctors booking system. This surgery is failing it's patients don't be fooled with how nice it looks
What is going on with these appointments? I get told by the doctor to bring my daughter back for a follow up appointment if needed. I have been trying to get an appointment outside of school hours for days now! This morning I get told to call back at 2pm and get an appointment with the ANP, when I called back I was then informed an appointment cannot be booked with the ANP as she is pregnant and the issue is a rash! I should of been told this in the morning and also this does not help the fact that I cannot get an appointment outside of school times. The person on the phone told me to call 111 how are they going to see the rash? or go to A&E, if it was an emergency would I waste my time calling you? This is getting ridiculous! Something needs to change!
i managed to see a doctor 15th December 2022 and needed a referral to a specialist .Due to current waiting lists to see a specialist i decided to go private and i was told a referral letter would be produced within 2 weeks . phoned after to two weeks were up and was advised letters were now taking 4 weeks .I then telephoned today 12 January 2023 and was told letters were now taking 6 weeks . I advised the receptionist this was now unreasonable. I then asked to speak to the GP direct and was told he would not be available for 2weeks .I then asked to speak to another doctor and was told he would call me if he had time .What sort of service is this from a surgery that used to be first class.its no wonder they failed a audit by the quality commission
Some doctors here are simply lazy, lacking basic knowledge and when challenged you are given sarcastic remarks of ’oh you don’t need a doctor then’ or ‘thats news to me.’ It shouldn’t cause offence to know your own body and any info you’ve learnt on the way to help a new or existing health issue. Often told by Doctors ‘that's not my specialism’ as a means to quickly end the appointment or remove any responsiblity. Refused all recommendations made by my psychiatrist and occupational health therapist. Now pregnant, they continue to avoid sending off referrals of any kind and this is where I drew the line. Some, not all, receptionists are rude and harmfully clueless. I once called at 08:09, 9 minutes after opening and they had zero ‘emergency’ appointments but suddenly come up when trying through 111. I’ve had out-of-hours GPs write to the practice in concern about how little they are willing to help in any area. Have now moved practices which in itself they took advantage of and tried to refuse to give me an appointment before even being fully registered at the new practice. The duty of care does not shift until that point. Please follow suit in finding a new practice if you care about your health and well-being.
I dont know what to do any more, i keep phoning every morning at 7.55am until i get through which is usually about 8.15am to be told there are no appointments. I had a blood test in November 2022 and was told i need to book an appointment with my doctor as one of the results was high, then i was told i need a medication review before i could order my medication. I have tried and tried and it is really messing with my mental health, i have worrying problem with my left arm but cannot get an appointment. I have tried to find an email address so i could write to the doctors but cannot find one. Please could some one tell me what i am to do. Very worried patient
For your health, please chose another GP Surgery. There are never any appointments, medical conditions are not followed up, tests are not repeated, complaints are not taken seriously. If you value your health, please do not join this surgery. I would imagine they pose a significant risk to people whose health conditions need monitoring. They do not believe they have any responsibility to their patients. I've had abnormal results for my blood and for a week I cannot speak to anyone about it. I keep on being told to try for an appointment the following day and when I say it's been several days they just say try again.
Waited over an hour for pre booked appointment with the nurse by which time i had used all my lunch hour. Cant seem to understand how a nurse can being running over a hour late. Never wanted to join with this practice but was forced to because I had moved house. If you do manage to get through on the phone after being number 27 you reach number 1 within the first 20mins all face to face appointments are gone, not surprised if this surgery is spending over an hour with one patinate, This surgery is not even worth 1 star
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