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St Pancras Library

  1. London
  2. London Libraries

Reviews, get directions and contact details for St Pancras Library

Address: Camden Town Hall Argyle Street , London WC1H 8NN, XGL, GB
Phone: 020 7974 5833
State: XGL
City: London
Zip Code: WC1H 8NN

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Reviews
IT IS NOT inside the St. Pancras/King’s Cross, but you need to head to Pancras Square, which is a 5-10 min walk from the station. But I was able to print out my stuff, it’s about 20p per page and you need to sign up for a membership to do so. The librarian helping me was amazing, just took a bit of time to be able to print out what I needed.
This is the kind of library you would love if it was empty every time you came. It's in the perfect location and the design is great but not practical. It's often pretty noisy and there isn't always a lot of space if you want to come here and work? The open plan design is aesthetic but as loads use it as a hangout it fails in terms of being somewhere quiet to come and study.
To Whom It May Concern, And Camden Council. I am writing to formally lodge a complaint / Review regarding the unacceptable behavior I experienced from Mr. Saqib Madn, a receptionist at the Camden Library, Culture Library. I am deeply troubled by the lack of empathy and respect displayed by Mr. Madn, as well as by the Camden Council's overall approach to customer service. As a citizen with complex mental and physical health conditions, including extreme depression, insomnia, anxiety, PTSD, degeneration of bones, and arthritis, I rely heavily on public services to meet my needs. On 22nd June 2024 Saturday around 1400 + - , I visited the Camden Library to print an urgent document that needed to be sent to a government office. Despite my mobility issues, which turn a 15-minute walk into a one-hour ordeal, I made the effort to reach the library. Upon arrival, I discovered that my library card was outdated. When I approached Mr. Madn for assistance, I found his attitude to be extremely rude and condescending. Despite seeing me on crutches, he insisted that I go back home to retrieve my new card. When I explained my situation and asked if he could accommodate me in any way, he refused, citing policy and the need for a new card costing £3.45. This insistence on rigidly following rules, without any consideration for my circumstances or the urgency of my request, is deeply disappointing. I was left feeling frustrated and humiliated by his lack of compassion and unwillingness to assist a person in need. To make matters worse, when I attempted to address the issue with a person who claimed to be the library manager, this individual also failed to show any empathy or offer a solution. Instead of assisting me, the manager reiterated the rules without listening to my concerns, further exacerbating my frustration. I am appalled by the rude and dismissive attitude I encountered from both Mr. Madn and the so-called manager. I understand that policies are in place for a reason, but I believe there should be room for discretion, especially in cases where adherence to the rule book causes undue hardship. A small act of kindness could have made a significant difference in my situation, and it is disheartening to encounter such inflexibility and insensitivity. I urge you to address this issue promptly and to ensure that staff members at the Camden Library, and across all Camden Council departments, receive proper training on how to handle interactions with individuals who have special needs. Respect and empathy should be the cornerstone of public service, and no one should be made to feel as I did. Additionally, I am concerned that there may be a discrepancy in how individuals are treated based on their appearance or background. I wonder if a white man in a similar situation would have received the same treatment, or if more discretion and a helpful attitude would have been shown. Mr Saqib Madn's tone was felt as punishing me rather than helping me even a polite no will be acceptable. Thank you for your attention to this matter. I look forward to your prompt response and hope to see improvements in the service provided by Camden Council. A copy of this email is also sent to Camden Counselor who may have better luck finding a polite answer for me.
I went with my friends like last Wednesday and this rude security guard said he was "disappointed" about us sitting on seats we weren't allowed on when it was literally OUR FIRST TIME. And the secondary skl ppl arriving after 3pm are loud as well. I'm sticking with the wellcome collection library...
An idiotic management that keeps refusing people using the lovely well lit double height space downstairs with the excuse the security guards can't properly do their job. Each time I visited there were 3 security guards ! on their phones and doing absolutely nothing but asking people to move out from those tables. An appalling service to the local community.
Noise echos from even the lobby right upstairs. Very noisy library. I wanted just to sit at a desk and work. It would be ok if there was a lot of workspace, but there is little workspace and few books. Seems very bad layout and use of space
library is in great location. noise isn't a big deal for me, but I can understand how it can bother others. homeless people shouldn't be sleeping there, there isn't much space as it is and security won't let u large tables and benches by the cafe area, such a waste, security won't let u seat there. beside the cafe where there are rows of empty seats, I haven't ever seen this area in use, its a poor use of that space. the number of security guards present does assure you that your belongs will still be at ur desk so u can go off to use the toilet or take a break.
Facilities are reasonable, with nice views to Camley St Park and St Pancras Station. However, the management and security are an absolute nightmare to deal with. Every time I work from this library I get told off about something by security staff! Feels like you're always on edge. I especially don't understand why the large tables downstairs cannot be used. I always end up choosing the British Library instead. Such a fuss to work from here.
As far as libraries go otherwise it's pretty standard. You have to have a Camden specific library card to use the facilities, other ones aren't valid. You'll have to sign up for this at a computer or via a paper form. You will also need ID & proof of address for this. The free wifi was pretty good. It has a scanner the digital kind where you can scan to your computer, not photocopying which seems to get confused which was something I travelled here from another borough to use as there aren't any in my borough. There's only one computer here with access to it & you can't just take it to another computer to use. So I had to wait an entire hour for my reservation to commence while there were other computers not being used. This library gets bonus points from me for the view onto the platforms at St Pancras. However I have to dock points as the security made for a really unpleasant experience. There is plenty of space across two floors however 2/3 of the workspaces upstairs in the library do not have plug sockets. I needed these to work so I went downstairs by the cafe however security moved me on twice unnecessarily. First time I got told to go upstairs but after going upstairs to see that there still weren't any free spaces with plugs I asked if I could continue working downstairs which was allowed. Only for then an hour later to be told to pack all my stuff up as a space had freed up but by the time I did it was gone & I had to unpack my stuff again. While I was there I saw them harass many others about this too. What is the point of having these workspaces if you don't want them to be used? And if you don't want people downstairs then please increase plug access upstairs.
I like the environment. However, the librarian on Saturday just kept walking around, looking at people who were making noise, but never asked them to shut up. I can definitely do his job better. Please hire me.
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