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Spring Gardens Group Medical Practice

  1. Worcester
  2. Worcestershire Doctor

Reviews, get directions and contact details for Spring Gardens Group Medical Practice

Spring Gardens Group Medical Practice
Address: Spring Gardens, Worcester WR1 2BS, UK
Phone: 01905 744400
State: Worcestershire
City: Worcester
Zip Code: WR1 2BS

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Reviews
Worst practice I've ever dealt with. Reciptionists just care about getting you off the phone, doctors don't give you the time of day. Had serious problems with medication that they completly shrugged off. You're better off signing up for another surgery, Multiple times I've been reduced to tears after dealing with them.
Haven’t had a problem with getting appointments as long as your on the phone by 8.30am. Problem is actually getting a doctor to take your concerns seriously. Constantly fobbed off with stress causing my issues to then end up in AnE for the problem I’ve been complaining of and finally get some answers after an X-RAY. Now finally been referred to neurologist. My point being if the doctors would of listened in the first place I wouldn’t of taken up valuable AnE resources.
Awful My daughter has been trying to speak to a doctor since last Thursday, she then ended up receiving a phone call on friday from the doctors pharmacist who knew nothing about her long term illness,he finally agreed to prescribe a medication for 2 weeks then she would have to review with a doctor,which she was trying to do in the first place, he said he had sent to her nominated pharmacy, saturday she went to the pharmacy to collect it, low and behold it was not there, so another weekend of seeing her in agony due to not having strong pain relief, monday she phones surgery got told the perscription had now been sent to pharmacy, so off she went to collect it only to find he'd prescribed something completely different which she actualĺy could not take ! So another phone call to surgery and reception booked a telephone consultation with a doctor for tuesday, guess what no phone call ! its wednesday now shes called and they are trying to say there was no doctor phone call booked, despite the said doctor actually adding a different item on to her repeat prescriptions, so if nothing booked why would he have gone into her records to add it on !. After discussing with receptionist who blatantly has no idea she has got yet another phone consultation for this afternoon. So lets wait and see . Used to be a fab surgery but not anymore,extremely rude receptionists, they do what they want to do, we should not have to explain our reasons for wanting to see or speak to a doctor, they are not medically trained and personally feel its none of the business
After being told the surgery didn’t open till 08:00 and it was way past this time I got through after 34 phone calls. I moved to this practice due to the appalling practice elsewhere. Told I would see Dr Jackson and didn’t , I got someone who I could not understand. A second doctor came in and was dismissive of my problem and prescribed a cream for something else. I am now left struggling to deal with the issue myself. Out of the frying pan and into the fire perhaps….
Absolutely shocking service been calling for 3 hours in the morning for an urgent appointment to just get the answer phone and then be cut off absolutely useless service
Having moved to Worcester in 2018, I was recommended this surgery when I arrived by a number of people. I have felt included in medical decision making. I've received excellent support from GPs, Nurses, Phlebotomists and so feel as though I have an excellent 'health team' around me. It's not easy to 'book ahead' and the poor telephone reception in Worcester has meant that I've been cut off on the phone even when I've got through. I'm not sure what the surgery can do about that though, so I've given them 5 stars for patient care.
I have been a patient at Spring Gardens for 50 years and have never considered changing. I have always found the Doctors, Nursing Staff and Admin staff professional, willing to listen and very supportive.
I have been a patient with Spring Gardens GP surgery for the last three years and five stars does not give them the credit they deserve - the receptionists are always friendly and helpful. I have been able to see/talk with the same GP who is one of the best doctors I’ve been fortunate to have known. They are interested in you as a person, thorough, and go above and beyond what most would. I am so grateful that this is my GP surgery. Thank you Spring Gardens
I switched to Spring Gardens a couple of months ago and couldn't be happier. Despite everything that's going on at the moment, they do a fantastic job. I never had any issue get hold of someone. The telephone system works well, receptionists are very friendly and the doctors really care about their patients.
Wonderful practice with a large number of doctors, all of whom seem to go the extra mile for you. If you hit the phones at 8.30 am you should get an appointment - I've never failed ignore the "You may want to call back later" answerphone message - it's permanently on. Routine appointments are 2-4 weeks ahead, but don’t blame the practice for that - blame the government. A very caring and thorough practice.
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