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Sofology - Stoke

  1. Stoke-on-Trent
  2. Stoke On Trent Furniture Store

Reviews, get directions and contact details for Sofology - Stoke

Sofology - Stoke
Address: Octagon Retail Park, Stoke-on-Trent ST1 5RR, UK
Phone: 0344 481 8019
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST1 5RR

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: My Sofology, Sofa shops near me, Sofology Clearance, Scs, Sofas, IKEA sofa, Sofology near me, Next Sofas
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Reviews
Ordered sofas n this branch in paid £129 for delivery and assembly. You'd expect because I paid for 'assembly' the sofas would come unassembled or I'd atleast be asked if they come assembled if they'd fit through the door. I wasn't told or asked anything. On the delivery date 19th July the sofas arrived assembled and wouldn't fit through the door. They were trying to force them through and I told them they would damage something to which one of the delivery guys became very rude and kept saying 'what do you want me to do' They then took the sofas back. It is now 5th August, I have been constantly phoning them and all I get told is 'the technician hasn't unassembled them yet' so they can't be delivered. In the meantime I have no seating and they don't seem to care that I have a disabled child and this really affects her. After you have paid them expect no help. DONT EVER BUY FROM THEM!
Purchased from this store corner illinois sofa. Staff were very helpful and knowledgeable, Jackie who we saw in store, was a great help. The whole journey went smoothly.nDelivered in perfect condition setup by the delivery guys, they explained how to set the corner suite and its functions. Cannot fault Sofology highly recommend brilliant quality sofa ranges more importantly they have great store staff. Love my new sofa it is a dream to sit and relax on very happy indeed.
Had the most awful experience so far! If I could give a 0 starts I would. Ordered a sofa end of March was told 6 weeks maximum. Got to the delivery date which was supposedly the start of May no phone call or nothing to tell us it was delayed. Phoned up myself to find out they have no idea what was going on with the sofa and no idea of reason of delay how can they not know why it’s been delayed? New delivery date was set online just checked as date was approaching to find out it’s been changed yet again. No communication whatsoever and still no sofa. It’s unacceptable and won’t be recommending to anyone
Brilliant service, couldn't of asked for better service from this company. Me and my boyfriend brought two sofas from here in April and they said they would be delivered in about 10-12 weeks and they earlier than the expected date which was great. They gave us regular updates and also a four hour time slot the day before. The guys who put it together did it without any troubles. The only trouble we had was that there was 1 power pack missing for the triple power recliner. But I just went to the store explained the situation and it was sorted within 15 minutes and came out with a power pack. Overall, amazing service and sofas are really comfy and great quality. Would recommend to anyone wanting a new sofa.
My elderly mother purchased a leather 2 seater sofa and reclining chair she paid over 2500£ the staff at the store were helpful and not pushy but here begins the negatives.....n14 week wait for delivery the sofa was badly damaged and a technician was sent out to rectify, this was back in may they couldn't do all the damage that day so we are now in September and hopefully it will be sorted 5th September. The chair is not fit for purpose as it dips on the seat but apparently this is normal and due to not been faulty nothing will be done !!! Customer service is atrocious and they read from a script it appears due to over 20 phone calls they all say the same as to how sorry they are but never an appropriate resolution. I would never recommend this company as it appears once they have a sale you are on your own with any after sales service
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