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Sienna Spa

  1. Manchester
  2. Manchester Spa
  3. Manchester Gyms

Reviews, get directions and contact details for Sienna Spa

Sienna Spa
Address: Radisson Blu Edwardian Manchester Peter Street , Manchester M2 5GP, XGM, GB
Phone: 0161 835 8964
State: XGM
City: Manchester
Zip Code: M2 5GP

opening times

Monday: 09:00-21:00
Tuesday: 09:00-21:00
Wednesday: 09:00-21:00
Thursday: 09:00-21:00
Friday: 09:00-21:00
Saturday: 10:00-20:00
Sunday: 10:00-18:00

Update Info

related searches: spas in manchester, spa manchester city centre, radisson spa, radisson blu edwardian gym, radisson blu manchester, health club in manchester, radisson blu spa deals, spa treatments
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Reviews
Absolutely awful. Wouldn't even give it one star. Me and a friend had booked a spa day deal and on arrival we were asked to fill out a form each and then just left for quite some time. Every time we approached a therapist they didn't seem to have a clue and seemed rude and arrogant. We eventually got to use the spa facilities after having to keep explaining to staff that the packages states that we get to use it first. After when ready for treatment we approached a member of staff who led us to a relaxing room and told us to take a seat to wait for a therapist to come, offered us a glass of water. We were just sat there for ages bored out of our minds. In the end we went to get our money back and all staff did was try to argue with us. We got our money back in the end and left. Would not recommend it to anyone what's so ever. Also as being in the same profession as them selves I would never treat my own clients how they did!
Charged over twice the amount to what was confirmed over the phone. The Jacuzzi which we were informed would be on in 30 minutes as the "water was too hot" was still off and cool when we left over 2 and a half hours later. Nice pool, sauna and steam room. Oh, and the lockers randomly do not accept PIN used so you have to get a member of staff to open it by going through the gym in swimming atire it happened to 4 lockers that I was aware of during my visit.
Thoroughly disappointed with my treatments and just glad I didn't actually pay for them - used a gift voucher I had been given for Christmas - still felt cheated as the treatments weren't worth it in my opinion. Booked a deep muscle massage for the back, shoulders and neck. The therapist asked if there was anywhere particular I was having a problem with and I explained my neck and shoulders so she said she'd concentrate on those areas. She proceeded to give me an enjoyable back massage but never even touched my neck or shoulders so I'm still currently experiencing the pain and discomfort I was trying to alleviate. I was then booked in for a pedicure. Again I was left extremely underwhelmed by the treatment and results. I've had some pedicures in my time but never had to sit on a therapist's bed with my knees up to my chin and my feet in a big bowl of water on the bed.
Wouldn't even give it 1 star. Booked a couples spa well in advance for our anniversary & got a phone call on the day to say that they only have one person available to give a massage & it would be at different times one after the other when we requested it for the same time, in the same room. Hence why it's called the couples spa! Still ended up going but we only ended up doing the mud mask & using the facilities! Manager was awful & couldn't even offer us any discount or vouchers to say sorry for let down on our anniversary!! She was rude. Thought I'd give it another go two years later for mums 50th & reception told me they'd ring me back & they didn't!! So I had to ring them & by the time I did, their was no availability!! The staff need training up in customer service because they are absolute awful in the way the deal with their customers. Never visiting again.
I love this gym, its so slick with TV screens in all machine. Because of that I always have a really good workout when I visit. It's usually fairly quiet which means no waiting to go on any machines. Considering how quiet the gym is the pool is just the right size and has lovely steam, sauna and jacuzzi facilities. This gym is a real treat.
Huge let down. I booked 2 treatments each for me and my partner and timed them to be finished for the same time. The appointment started at 2pm but I was told to arrive at 1pm so I could use the pool facilities. At 12.55pm while I was parking up outside the hotel I received a really straight to the point phone call telling me i can’t have my massage they can only do the facial as the therapist was off today and also put the phone down on me. They offered us free pool facilities but we didn’t come to Manchester City centre for a swim, not much apology. They ruined the whole day we went in to see the manager but she was off so left us to talk to a young arrogant girl on reception the same girl on the phone who didn’t have a clue and just kept telling us it wasn’t her fault it just happens. Would never ever go back here or recommend this spa to anyone. Staff are terrible and have bad attitude.
Booked a couple of months in advance for my sisters 40th birthday. I emailed to confirm our time of treatment, luckily we arrived earlier and was told our treatments were not at the time that was emailed but 1hr earlier. They confused me with another Sarah, no apology just an arrogant attitude. Nothing to make my sisters birthday special either. Would never go there again.
An amazing place, cheap and has amazing facilities including Spa, Jacuzzi, STEAM rooms, Sauna and a big pool. Never jam packed. Their card machine wasn't working so I got a complimentary on the house. Extremely nice staff, very simple no hassle, incredibly clean and high class relative to the price you pay.
Spa staff are rude and very judgemental also argumentative. I came out of the lift to hear foul language and what they were up to at the weekend. Very unprofessional and need immediate training in customer services,smiling and generally being nice. Not made to feel welcome at all. Please fix this as it's not acceptable. They really bring the place down.
Wouldn't even give 1 star, for my sisters birthday we decided to go there. We got a taxi there so we were at the right place, tried to open the door and it was locked! We rang up and the woman on the phone lied to us saying she was at the reception bearing in mind we could see she wasn't we could see the reception Save your money guys don't even bother going
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