Excellent service. Overall I am a very happy Santander customer. I especially like getting interest in my current account. I use the phone app for most transactions.
I switched a few years ago from Lloyd's and am glad I did so.
8 years ago (31-08-2017)
Lovely friendly efficient staff.up to date with special offers and promotions. Long live local friendly banks.
9 years ago (07-06-2017)
There is no seating for those who have to queue for a while. Health and Safety given as excuse,too easily done these days . We had plenty in the old bank???????
9 years ago (23-11-2016)
Was extremely disappointed with this mornings customer service. This morning I had to withdraw some emergency cash from my savings account with Santander. I explained straight away that I had left my bank card at my current address in Wales. And explained I did have photographic identification. The woman who I couldn't remember who served me said I couldn't withdraw the money as I didn't have my current account card on me. I had explained to her that previously this same week I had to withdraw some cash from my savings account in the Gloucester branch due to purchasing a new house. She still refused. I then drove all the way to Gloucester just to go into the Santander branch to then withdraw MY cash from my savings account. I explained to the woman there also (unknown name) what had happened in the Hereford Branch. And she was outraged from the confusion and stressful circumstance I had just been dealt with. To then drive again back to Hereford to pay my bill. I'm extremely disappointed and wouldn't recommend the Hereford Branch to anyone. They are completely useless and will be putting a further complaint in on this circumstance.
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