Rybrook Wolverhampton BMW

I saw a bike I liked the look of on Auto Trader and traveled from Cambridgeshire to Wolverhampton to see it. The bike was in amazing condition and especially when the salesman Raj Singh heard how far I had come to see it did everything he could to have me feel welcome and answer all my questions. A good deal was struck and I bought the bike there and then. I returned a few days later to pick up the bike and again excellent service from Raj even coming in on his day off to make sure everything went smoothly. First rate service by Raj and Rybrook.

I collected my 1 series from Steve Turner today, he was very friendly and helpful, no false promises, did what he said he would and the car was ready in the handover bay at the time agreed. I’d also like to mention he went above and beyond by lending me a 1 series for a week while I was without a car as I had just recently rejected a 4 month old Cupra Formentor. Steve this was very much appreciated and I am very grateful. Loving the car so far and would highly recommend you if asked. Thank you.

This is a real gem of a dealership. The place itself is really nicely set out and has a great display of cars. On my visit, all staff I encountered were extremely warm and welcoming. The sales executive for my car was Jason Westbury and I can not speak highly enough of the service he awarded me. Nothing was too much trouble and all communications were prompt and detailed, thus making my buying experience seamless and stress free. One might come to expect such a level of service when parting with substantial sums of money to purchase a car, however in my experience, unfortunately, that is not always the case. Rybrook BMW Wolverhampton is one place where you can expect it.

I can only give Raj and Rybrook Wolverhampton 5 * for quality, price and the best customer service I received for some time. I thrive quality customer service and Raj Singh delivered. I have purchased a 71 plate BMW F900R SE…which was delivered today. It’s been a first class experience dealing with the Raj and I would highly recommend him to others who are looking for a new or used motorbikes. Thank Dan

BMW R1250GS Exclusive 2019 brought with the assistance of Raj Singh salesman. Professional service, kept fully updated via phone calls and emails, bike presented in great condition.

Incompetent staff that cost me more money. I bought a new key for my MINI and the BMW parts man "programmed" the new key to the car. After that my old, fully working remote key stopped working. I rang them and they said that the car can only have "x" amount of keys in the memory and that the car had blocked my old key. They said I would need to come in and have both keys programmed and the old ones removed from the cars memory at a cost of £60. I rang the MINI side of the dealer to book it in and was told it would cost £90 for the diagnostic but they'd do it for £50. Then I complained about it on my MINI forum and they said that the BMW parts guy had not bothered to programme both keys at the same time, something you must do otherwise only the one key will ever work. So did the parts man do this deliberately to get more money out of me - after all he did have to go back and look "in the book" to remember how to do it. A person on the forum then told me the procedure to programme the keys myself and lo and behold I now have two fully functioning keys! So I was going to end up being charged for extra work just because the parts guy didn't know what he was doing and had caused the issue himself. Also when I first rang the price of the new key was quoted at £134 all in and when I came to pay it had mysteriously jumped to £157. This dealer are basically robbing crooks. You don't expect this kind of treatment from a brand like BMW.

I recently purchased a vehicle from Rybrook of Wolverhampton & have to say the whole experience firstly online then actually getting the car from Rybrook in person was very professional, fully transparent & efficient. A huge thanks to James Hodgson the salesman whom I dealt with through this transaction with the part exchange of my vehicle through to the purchase of my new approved used vehicle. James was extremely knowledgeable patient & listened to the customers needs & also asked for solid specific information on my car in the part exchange process which I was more than glad to deliver. I was more than pleasently surprised on the price offered for my vehicle having cared for it through my ownership. On the day of picking up the new approved used car a minor fault developed with the wing mirrors & James personally took charge of this & got this sorted out within 24hrs. He went above & beyond in order to ensure the customer myself would not be inconvenienced & he came up trumps on all counts. If ever you need an BMW approved used car at Rybrook please ask for James & you’ll be well taken care of & in my mind is a valuable asset to Rybrook in Wolverhampton.

Booked my car in 2 months ago for a recall and courtesy car. On the day i dropped my car off for 9:30am. Reception could not find me on their system. I was told to wait around the corner and have a coffee. A service advisor came and told me i had not spoken to any one or rang the dealership! I assured the service person i had and that i had spoken to Shrewsbury Rybrook to see if they could get me in sooner. However theirs was a later date. I was told to wait for the service person to come back and say our system shows you haven't rang us. I showed them my call list, showing their number with a 4min and 3 sec phone call, followed by Shrewsburys number. They got me in eventually at 10 am. I was then rang at 11:30 to say my car would be ready for 17:45. I went along with that time. I was then rang again to confirm the car would be ready for 17:45. I asked if there was anything wrong with the car. To which they said "your car is in for a recall please get here for 17:45". I got their 17:30 so i could speak to the service manager and discuss the way i had been spoken to. To be told you have not rang here or spoke to anyone and blatantly call me a liar is not acceptable. Last but not least, the car still was not ready for 17:45 after being told twice strongly to be no later than stated. Customer service. None existent. Do i feel like a valued customer. Definetly not. Overall very poor service. I'll be going to Shrewsbury Rybrook from now on.

Had the chance to visit this dealership regarding a BMW X7 REG BX22 in December 2022. I have to say, if you're to have a pleasant experience and peace of mind go and see very Professional sale assistant EMMA. She has the knowledge and the common sense, I haven't witnessed in my life time. What a fantastic and Professional sale person she is.

I bought a used M760Li from James Hodgson and Jason Westbury at Rybrook Wolverhampton. The experience was exceptional! Jason handled our pre-visit comms and was super helpful. James then took over as Jason was away when we could get to the dealership. Coming from Kent, I travelled with my wife to see the car in person and nothing was any trouble. The car was prepared beautifully. As a used vehicle, there were a few matters that required resolution and these were sorted without question. The car was presented to us in the viewing room at the dealership. We were afforded an extended test drive without accompaniment nice touch. We decided to buy the car and agreed terms. When I returned to pick up the car, James greated me at the door, having seen me walking to the dealership. Another nice touch. He explained the paperwork, everything about the remaining service plan, the transfer to a local dealership for future assitance etc then gave me a full demo of the features I needed info on and there were many!!. There was no hard sell on extras and just the right amount of info to help me decide. More generally, everyone I met was super friendly and helpful. In summary, I originally ended up at Rybrook Wolverhampton because the car I wanted is a rare model and they had the one I wanted. Now having experienced their service and attention to detail, I'd be hard pressed not to go back there whenever I need to replace one of our current cars. Certainly the best experience I've had with BMW and we've had 5 before. Thanks team.

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