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Rothwell Post Office

  1. Leeds
  2. Rothwell Post Office
  3. Leeds Post Office

Reviews, get directions and contact details for Rothwell Post Office

Rothwell Post Office
"We are the largest Post Office in Rothwell and surrounding areas. Our main services are Mail, Banking, Foreign Currency, Road Tax, Passport Check & Send & Moneygram. We also do Passport and Visa Photos, Photo printing, photo copying & print service and sell a variety of stationary items."
Address: 59 Commercial St, Rothwell, Leeds LS26 0QA, UK
Phone: 0113 282 2153
State: West Yorkshire
City: Leeds
Zip Code: LS26 0QA

opening times

Monday: 8:45 AM – 5:30 PM
Tuesday: 8:45 AM – 5:30 PM
Wednesday: 8:45 AM – 5:30 PM
Thursday: 8:45 AM – 5:30 PM
Friday: 8:45 AM – 5:30 PM
Saturday: 8:45 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
The negative reviews are accurate. I was given only one option to post a letter that’s recorded or signed for there was no reason why they only offered this one. Looking at their price guide now, I could have posted my letter for a third of the price to be signed for but I wasn’t made aware of this at the time. The guy behind the counter was quite awkward and rude. I’ll make a formal complaint if this happens again, and so should anyone else that has these similar problems. There’s no need for it!
Was not satisfied with the service. I will not tell what the problem is and write a lot of text. judging by the answers of the company, they have excuses for everything, but really it’s harder to take and deal with your problems than to make excuses and blame others for everything. I do not recommend. 0/5.
God forbid you need to make a complaint or raise an issue. DEFENSIVE RUDE ARROGANT franchise owner who obliterates the Royal Mail brand. In front of the customers declares that "Problem with me is I don't get believed here" Perhaps you need to examine that the issue may lay with you! Looking at previous reviews on here - there is a theme. Other notable phrases expressed to me werre "Buying stamps does not do the local post office any favours" "the post office people don't get paid" "we are on zero wages we don't work for anyone this is private premises" "no right for customers to be here" "private franchise not owned by Government" "you buy stamps we get paid less so you are not doing your local community any favours". Whether I was right or wrong in the 'issue' I raised [I say that as a point of fairness] this was the WORST customer experience. The best that can happen is the Royal Mail realises it has a problem with this franchise and hopefully monitors google reviews. Clearly the 'owner' monitors them which says he is are aware he has an issue. Lets see how long it takes him to comment. With regards to Rothwell I suspect many customers feel the samre but if they witness what took place with myself and others they will be too fearful to speak up and fear getting banned.
Absolutely appalling customer service . Nasty attitude, condescending, patronising, he swears at customers , made a racist comment to me ; will never go into this post office again !!! and I have witnesses , all the other customers were appalled by his attitude.
If I could I wouldn't give any stars. They obviously can't take any sort of criticism and have to make up lies to make themselves feel better about the horrendous customer service they provide. All people have to do is check these reviews and they speak for themselves. They seem to like to blame the customer for everything and cannot take responsibility for anything. As for the claim that it was £600 in coins, that is completely false as it was me that tried to deposit it, it was £20 lose change and £430 in notes. I just said that was fine and I just deposited the notes, didnt make a scene or anything. I have no idea why you think its acceptable to try make a customer look bad, you gave me no other option and as natwest is closed for the foreseeable, unfortunately this post office is the only other alternative around rothwell. Rothwell post office should be avoided if possible. Imagine a company being rude to customers when they are reviewing, any other company would take these reviews on board and try make improvements, but not this post office, I find them rather defensive and unapproachable. Rude customer service, horrible staff. I'll look forward to their poor excuses and fully expect them to try and defend themselves and make up lies about how it was the customers fault. Will never be using this post office again. IMAGINE BEING ACCUSED OF USING DIFFERENT IDS TO REVIEW AN AWFUL COMPANY, LIKE I HAVE TIME FOR THAT. CANT 2 PEOPLE HAVE THE SAME SURNAME? I never once argued with you about it, I cant believe that a professional company has the audacity to make false claims without a shred of evidence. How dare you. This place will soon go under, with an attitude like that. I think its rather pathetic that you can't handle criticism and you go on the defense. Hilarious. Alot of businesses have stayed open during covid, they still have good customer service. You are just bitter. I have said my piece, feel free to try justify you being an awful business owner.
Been to put money in bank as natwest was shut once again. Needed to put loose change in as was told I couldn't put the money in. Customer service leaves a lot to be desired very unfriendly. Didn’t come with 600 of loose coins it was 20 of Mostly £1 not as you suggest. Customer service is rubbish and are very rude. If I was in my car would of traveled to Carlton post office nothing is too much trouble for them
Attended the post office today. There were was a massive queue which went round the shop. Stood there for what seemed ages and then gave up. The queue never moved. One lady was posting something like twenty parcels. Only one member of staff was serving customers which just isn’t enough. I will use the other local ones in the future.
Rudest staff I have ever experienced, they complain when you don't pre-purchase postage then accuse you of not supporting local business owners when you do. Shop is tatty and difficult to see inside poor lighting and staff speak so quietly that it's difficult to hear them. Would rather drive to another village than use this branch. Edit: I love how whenever this post office gets a poor review their response is always to blame the customer and to accuse them of being rude. I work in a massive organisation and if someone asks me something I don't know I am courteous and try to help, your idea of help is to shame and blame.
Where do I begin? The two guys that work there are just amazing! Honestly, I come to the post office a few times every month and they never have failed to let me down. From large parcels to letters, the guys do a great job by providing a quick and efficient service. I've used a range of their services and for a local post office its great! The passport pictures, buying L plates for cars, posting equipment and much more. They have also been great with following the Covid 19 protocols. I'm so grateful we have the guys working there, they always greet me with a smile and a "good morning" from behind the plexi glass. They do not deserve all the negative reviews from customers that are rude and just don't take the word of the post office staff when they tell them the set prices for posting items; I've seen it first hand. They try and undermine the staff and run to review the place negatively when it was them in the wrong, not the staff!! All I can say is that the Rothwell post office is honestly a great place and you shouldn't be put off by the negative reviews.
Went to post a letter by recorded delivery. It was just a letter nothing special. But he end up charging me over £5.00. They was only 2 pieces of paper inside so didnt weight a lot. When i got home i check on the web site for posting a letter and it should have cost less then £2 pounds. Look on the receipt and found out that they charge me for special delivery which i didnt ask for. I will never use this post office again.
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Rothwell Post Office map

Directions to Rothwell Post Office with public transportation

Commercial St Meynell Avenue 30 meters
22
444
446
R7
Rothwell Library 130 meters
444
446
9
9A
OA2
OA3
OA4
Rothwell Ingram Pde 150 meters
22
444
446
R7
Park West 210 meters
22
444
446
R7
Rothwell Gillet Lane 220 meters
22
444
446
9
9A
R7

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