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Riverside Ice and Leisure Centre

  1. Chelmsford
  2. Chelmsford Gym

Reviews, get directions and contact details for Riverside Ice and Leisure Centre

Riverside Ice and Leisure Centre

About

Welcome to Riverside Ice & Leisure. Our superb facilities include swimming pools, ice rink, gym, studios and much more. Located in the heart of Chelmsford

Address: Victoria Rd, Chelmsford CM1 1FG, UK
Phone: 01245 615050
ku.vog.drofsmlehc@edisrevir
State: Essex
City: Chelmsford
Zip Code: CM1 1FG

opening times

Monday: 6:15 AM – 10:00 PM
Tuesday: 6:15 AM – 10:00 PM
Wednesday: 6:15 AM – 10:00 PM
Thursday: 6:15 AM – 10:00 PM
Friday: 6:15 AM – 10:00 PM
Saturday: 6:15 AM – 7:00 PM, 8:00 – 10:00 PM
Sunday: 6:15 AM – 7:00 PM

Update Info

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Reviews
I’m a new member to Riverside and have to say, absolutely love it so far. The facilities are excellent, particularly the spin and class studios, great atmosphere and instructors. The reception team are super friendly and helpful and nothing is too much trouble. The gym team are also friendly and knowledgeable, but not pushy. The booking system is easy to use and the introduction of the yearly permit is a great idea!nnI came from Virgin active which was double the price and didn’t have half of the above.
Absolutely awful booking system. A cranky user-unfriendly web page that requires far too many details before you can book. Requires setting up a membership, even though we’re not likely to come back, and why do you need my date of birth and address? Why do I need to specify adults and children if the price is the same?nTop tip, when it asks for your address, give theirs. Nobody checks.nnIce skating itself was reasonably priced for a 2hr session, but they let far too many people in meaning we’re all playing dodgems.nFinally, why does hiring a skating aid cost more than the actual entry ticket?!nnD+ Could do better.
Been a member here for years paying £100 a month for the family. RarelynMake use of what we are paying for but booked the family on for a swim at the weekend, drive half an hour to get there to be told by an unbelievably rude and hostile receptionist that our child wasn’t on the booking. I explained that both myself and my partner are on there and I definitely booked our 8 month old child on. I think she actually took pleasure in telling us we needed to leave despite it being a malfunction with their booking system. After all the years of membership and money they’ve had I honestly could not believe the atrocious service. Cancelling our membership immediately and will find a centre with friendlier and more helpful staff. Looking at other recent reviews this is a common trend with rude staff and booking systems which don’t work correctly.
I use the pool for lane swimming most weeks.nnThe changing rooms are nice and clean - never any queues for lane swimming and plenty of bike racks outside.nnMy only gripe is no soap in the showers bring your own and the pool could be a bit cleaner stuff on the bottom.
I have been a customer for years. Today two members of staff harassed me and prevented me from training.nnMoments prior, the receptionist abruptly insisted I needed to commit to a monthly contract to use the gym and I could not pay for a single session as I have before.nnI joined and paid £49 online as suggested. A second staff member then followed me and accosted me by the vending machine.nnI showed him my membership receipt, by which he appeared taken aback. He rambled for several minutes creating spurious reasons to deny me access to the facilities. Each time I addressed his points but he wouldn’t listen. I conducted myself politely and reasonably given the circumstances and left.nnI am appalled by the way I was treated as a customer. I will be making a formal complaint and contacting my bank for a refund.
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