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Reviews, get directions and contact details for Ripples Waterlife

About

Based in Shenstone, near Lichfield, in Staffs, we are one of a chain of 4 aquatic stores. At Shenstone, we specialise in all things tropical and pond.

Story

As a company, we have been trading for 25 years, starting in Shropshire, and have now spread into the Midlands and Cheshire. Our stores specialise in everything required to keep koi and garden ponds, and coldwater, tropical and marine aquariums.

Shenstone is the smallest of the four stores, which unfortunately means we don't have the space for marine fish. However, we more than make up for this with our fantastic range of pond and aquarium equipment and livestock. We are tropical fish specialists, every one of our friendly and knowledgeable staff being a fish-keeper, and this is reflected in the cleanliness and quality of our displays, the range and quality of our livestock, and the service we provide, which we feel is second to none.

Practical Fishkeeping magazine shop-toured us in August 2013, and Nathan called us his "perfect Goldilocks retailer....not too big, not too small, nothing too weird, nothing too mainstream....my only regret is not being able to take some goodies home with me".

Address: Wyvale Garden Centre, Birmingham Rd, Shenstone, Lichfield WS14 0QQ, UK
Phone: 01543 480886
State: Staffordshire
City: Lichfield
Zip Code: WS14 0QQ

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM


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Reviews
I am not one for leaving negative reviews unless I consider them completely warranted. I have been patient on the 5 occasions I have visited this place, today was the last time I will be going. Each time I have been I have received an interrogation about my my set up, probing questions about my fish stock and lectures on what I should buy and why. Add to that, after buying a couple of plants, my very well established and completely clean and stable set up became infested with Beard Algae (I have now defeated this). Went today to get a couple of things and received the usual rude and lecture like approach from a young man who, as it happens, I have been keeping fish longer than he has been on the planet! I agree with other reviews that the knowledge of the staff here is pretty good. The customer service however is awful. Offer advice, don't lecture, develop your listening skills, don't talk over people. I have got to the stage where I offer bone answers to the questions,just to give them ammunition to lecture! One young man is so carried away with his "knowledge" that he doesn't even recognise he is having his chain pulled! Anyway, I won't be using this place again, haven't got time for the poor attitude and I get a stiff neck looking up to the pedestal on which they have decided to sit. Go to Hollybush - better Garden Centre, much better service, great staff and the fish department is great.
7 years ago (17-03-2018)
The serivice and advice given to me by Tom was second to none. His advice on our new Blagdon Affinity setup was 1st class and no question asked was too much trouble for him. He gave me the time needed to explain things in detail without rushing me. The day after our purchase I went back with 5 kids in tow to pick the fish they wanted, again, nothing was too much trouble, Tom even caught the exact fish each child wanted and the time spent with the kids was fantastic. I can't thank this young man enough. In my experience he went that extra mile to make sure we all came away happy on both visits. It's nice to know that it's not just about making a sale but making the customer relaxed with the knowledge offered. Not once did I feel pressured into buying anything at anytime. A1+ service. Thank you. We shall return ;-)
7 years ago (13-04-2018)
Fantastic stock and a great customer service I'd recommend
7 years ago (15-04-2018)
A little bit on the expensive side but the fish are kept in excellent conditions and always look healthy. Staff very knowledgeable
8 years ago (30-12-2017)
Good stock of fish but overprice .generally very nice shop
8 years ago (27-10-2017)
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