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R.L. Austen

  1. Chichester
  2. West Sussex Jewelry Store

Reviews, get directions and contact details for R.L. Austen

R.L. Austen
"County jewellers based in the heart of Chichester, West Sussex established in 1794."
Address: 2-3 East St, Chichester PO19 1HE, UK
Phone: 01243 782135
State: West Sussex
City: Chichester
Zip Code: PO19 1HE

opening times

Monday: 9:15 AM – 5:15 PM
Tuesday: 9:15 AM – 5:15 PM
Wednesday: 9:15 AM – 5:15 PM
Thursday: 9:15 AM – 5:15 PM
Friday: 9:15 AM – 5:15 PM
Saturday: 9:15 AM – 5:15 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: H Samuel chichester, Goldsmiths Chichester, Second hand jewellery Chichester, Gold Arts Chichester, Rolex Chichester, Jewellers Chichester South Street, Jewellers Chichester East Street, Lowery Jewellers Chichester
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Reviews
Very impressed by the customer service. Originally helped by Debbie Rose and subsequently by Peter Mellor. Both were very helpful and informative. A pleasure to find a sales team of such a high calibre. Nothing was too much trouble for Peter who obviously has a passion for watches and was therefore able and happy to pass on his extensive knowledge.
After purchasing my first luxury watch, I needed it sizing. Having never been in to this jewellers, I was welcomed by a friendly guy who was more than happy to help, he was very friendly and helpful and made sure that I was happy and comfortable with the fit of my new watch! And he didn’t even charge me! I was in and out within 10 minutes, great service! Definitely recommend and will be coming back in the future.
My Rolex bracelet was a bit faulty. Popped into in today to see if they could fix it. Charming guy was so helpful and did. Thank you for doing your best, appreciated.
Just the nicest people. I dropped in a watch for a new battery. As I returned late and they had already cashed up for the night they would take no money for the work. Kind and pleasant and honest. Highly recommended.
Popped in to collect my knew Fope ring today. You guys offer the most amazing service - special shout out to Debbie and Sarah who helped me select the best ring in the shop for me and were very patient with me - I love it - and its very, very shiny! - Keep doing what you do, you are an awesome team of friendly, professional, attentive staff and I am a very happy customer who will be back again soon! Thank you as always, Michele
Friendly and knowledgeable staff. Have bought 3 higher end watches from these guys now based on their service and warmth.
Upon receipt of some inheritance, I dared to show an interest in supporting an independent jewellers, evidently this was a mistake. Peter basically shooed out of the door like an intruding fly. What was my crime? Politely asking about their collection of Tudor watches. Before I’d even uttered so much as a hello I was abruptly interrupted and informed that I couldn’t buy any of their Rolex no s**t, Sherlock and told that I could view anything I wanted to through the window. After enquiring if they had any more on display upstairs as I noticed there was a sign he once again rudely said to me “no that’s for customers”. Now I can’t tell if he is incompetent or just malicious, but understandably I will not be returning to this confusing and insulting establishment. Save yourself the headache: the team at Ernest Jones are fantastic, helpful and extremely friendly, they guided me into making a great purchase. The same cannot be said for Peter the “Watch Manager” or whatever he claims to be.
What a superb company R.L. Austen's is to deal with. They were highly recommended to us by Portsmouth Porsche and they have exceeded all our expectations. Joshua the manager was a joy to deal with and managed to provide my special milestone birthday watch in great time. My emails were always quickly and politely answered which made the whole process easy. I was also very impressed with the handover service by Debbie in the lounge area upstairs. She was calm, professional and very helpful and it made the day special. I love my new watch, thank you. We look forward to seeing you all again very soon. Kind regards, Steve & Dianne
Second luxury purchase at R.L.Austen yesterday and I have to say it's my favourite watch store. Very professional and friendly service with great communication throughout - Gary is a fantastic chap and took his time to talk through everything and answered all my questions. Highly recommend this store and look forward to purchasing from them again soon! Thanks, Daniel
Had a watch passed down to me by my late father, the strap needed to be replaced and then get valued on separate occasions. In all honesty the customer service and professionalism was exceptional. I couldn’t recommend these guys enough. They were very knowledgeable and thoughtful and having the work done on my watch, I walked out of their shop very happy and thinking money well spent. R.L Austen- Thankyou very much
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R.L. Austen map

Directions to R.L. Austen with public transportation

Little London Car Park 130 meters
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Cathedral 150 meters
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South Street 170 meters
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Cathedral 170 meters
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South Street 210 meters
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