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Premier Inn London Hayes, Heathrow (North A4020)

  1. Hayes
  2. Southall Lodging

Reviews, get directions and contact details for Premier Inn London Hayes, Heathrow (North A4020)

Premier Inn London Hayes, Heathrow (North A4020)
Address: 362 Uxbridge Rd, Hayes UB4 0HF, UK
Phone: 0871 527 8504
State: Greater London
City: Hayes
Zip Code: UB4 0HF

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Only there for the night. But can't complain. Yes the hotel is dated looking and needs a refurbishment, but My family and I found it comfortable, clean, and the staff were extremely friendly and helpful. We had breakfast and it was hot tasty and there was plenty of choice. The previous night we had a few drinks during Happy Hour and Dominic who served us was friendly and helpful. Even though we only stayed the night it was extremely comfortable. The Transport links to inner London are excellent from hotel.
This was my first time in the particular Premier Inn, but as usual, I was not disappointed. I was greeted on arrival by a very helpful and pleasant reception staff. He gave me all the necessary information for my stay, enquiring if I had had a good day myself. The room was the standard type, clean, tidy, and quite spacious. The air conditioning worked like a dream it was an exceptionally hot evening. The shower was the rain fall type, but it had a good deal of tilt to direct it into the more conventional type. I booked a meal deal for that evening and was told to go to the restaurant and I would be seated at my table. On arrival, I was greeted by my server. The very cheerful and boyant Jagdeep. After a very exhausting day of martial arts training, he was a very pleasant surprise. My meal was cooked exactly as requested I like my stake blue, and the desert was to die for....I was very tempted to order another. All in all, this Premier flies the flag with gusto. The only reason the location is down a star is because there is no lift, as this is a two storey building and doesn't need it. So be aware if you have mobility issues. The breakfast is served differently to what I normally encounter at a Premier. . This venue cooked the breakfast to order. This means it comes out hot fresh from the kitchen. The only issue i have with this is, personally, I like to decide what i want when i look upon the food. There was nothing wrong with my breakfast at all. it's just a personal preference. I have yet to be let down by a Premier Inn, and I use them a lot.
The bed is the best, absolutely amazing, very comfy to have a good rest.nQuiet place for my surprise in a great localization.nThe room was ok but the toilet a little small and not very clean.nHaving a problem on the check in, because my room was given to another customer another customer had the same problem in the evening , but eventually had a room.nPlaces to park the car and vending machine at the reception.nFor one night was good enough for me.
Disappointed with the Customer ServicennI usually choose Premier Inn for its consistency, but this particular stay left a lot to be desired. One of the receptionists was extremely rude and unhelpful during check-in. Her attitude made me feel unwelcome from the moment I arrived. When I asked a simple question about the facilities, she responded in a dismissive and condescending tone. It’s disappointing to experience such poor customer service, especially at the front desk where guests expect a warm and friendly welcome.nnThe room itself was fine, but the experience at reception really overshadowed the stay. Customer service should be a priority, and unfortunately, that was clearly lacking here.
Easy to nearest underground station, rooms clean and reception was friendly with a welcome goodie bag for my daughter and a welcome can of beer for me. Scored down as it was after we booked, we were informed that the restaurant/bar would be closed. A complimentary breakfast of croissants and coffee has been offered however, it's no substitute for a full English.
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