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Premier Inn Gatwick Crawley Town (Goff's Park) hotel

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  2. Crawley Hotel

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Premier Inn Gatwick Crawley Town (Goff's Park) hotel
Modern rooms in a budget hotel with an on-site pub/restaurant, free parking and meeting facilities.
Address: 45 Goffs Park Rd, Crawley RH11 8AX, UK
Phone: 0333 777 7279
State: West Sussex
City: Crawley
Zip Code: RH11 8AX

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Reviews
I stay in Premier Inns regularly, and this one is as good as the others I have been a guest of. These hotels are generally the same and satisfy my needs, so I am happy. I believe that when issues arise, it is how the staff react that indicates the level of service I receive and in this case the hotel is understaffed and had a problem with the key card system that also affected room allocation. I have to say that all the staff did what they could to overcome the issues admirably. I have had breakfast each morning with only one member of staff to deal with the guests, and I would like to thank Helen in particular for making my stay a little more pleasant. Well done to all the staff, as the management were not so visible especially during the 3 days they were unable to produce room cards.
I stayed in the Goffs park premier inn for 3 nights on a work trip, the room was ideal for what I needed other than a broken TV which I reported but they couldn't sort out in the short time I was here understandably. However this issue was more than made up for by the staff, in particular the evening bar staff Kristel and Jess were very accommodating and made sure I had a good meal and company every evening. I can not big these girls up enough and say how much of an asset to the company they are. If you are staying here alone make sure you go to the restaurant for a meal or drink and you won't feel alone anymore. I didn't get her name but the lady running the breakfast was also a wonderful welcome to your morning and made each day start on a positive note. Whoever is in charge of hiring the staff for this premier in has done very good Job as they are without a doubt the best staff I have experienced at any premier inn and I have stayed at a few. Thanks again for accommodating me so well.
From the minute we arrived in the grubby and tired looking lobby, we realized that the booking was a mistake.nFirstly, we had picked this hotel as it had a Brewers Fayre attached so we could get an evening meal and have a drink to get us into the holiday mood for our flight the next morning, but this was closed due to lack of staff and we only found out due to a notice behind the desk on arrival.nI asked if we could cancel the room so we could go elsewhere, but was told that as it was after 1pm, no.nI asked about the bed size and was told that it was a small double, so I asked if there were any rooms with 2 singles, but they were all booked. The receptionist then gave us a key to what he said was a slightly better room in the annexe.nWhen we last stayed in a Premier Inn it was near the North Terminal at Gatwick and the rooms were well appointed and a decent size as well as modern and clean with an on-site bar and restaurant, so we assumed by moving slightly further away from the airport, we would get even more for our money, but we were very mistaken.nThe corridor smelt damp, the room was very small, very tired and totally unacceptable for what we would expect from a Premier Inn. The annexe itself did not have a secure / locked door to the outside which meant that anyone could enter from the car park this was the only time that I was grateful that the restaurant and bar were closed!nThe shower was full of mould and there was no handle on the inside of a very stiff / rusty sliding shower door, which made it almost impossible to get out of. The room had no USB sockets, no adjustable A/C, so it was too hot and only 1 large and 1 hand towel for 2 people. To say we were disappointed is an understatement!nHaving gone out again for food and drink we simply tried to make the best of it until leaving for the airport, but it was not the start of our holiday that we had expected.nTo conclude, this stay has made such a bad impression, that it has made sure that we will never stay in a Premier Inn ever again, because if this brand can accept such a poor representation, that totally goes against anything that we could have imagined from a “premier” brand, we will never trust Premier Inn again.
- Breakfast is not the traditional buffet one would expect at Premier Inn. You have to order breakfast and it is delivered to the table.n- No phone signal whatsoever in the rooms.n- WiFi is terrible.n- It took about 15 minutes to check in due to incompetent staff and slow IT systems.nnThere is a decent amount of free parking which is the only positive I can think of
We went to dine, waited an hour as the kitchen opens at 6:00pm. Toilets near the bar have a terrible smell. We chose the table near the window and realised the window sils were very filthly. Food arrived, presentation I can look pass but it was bland, flavourless and no cutlery or tissues supplied, we didn't finish it as we lost our appetite. It is certainly a budget hotel. Also Wifi doesn't work properly.
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Premier Inn Gatwick Crawley Town (Goff's Park) hotel map

Directions to Premier Inn Gatwick Crawley Town (Goff's Park) hotel with public transportation

Goffs Park 110 meters
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281
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Goffs Park 130 meters
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Goffs Park Road 140 meters
281
Clayton Hill 270 meters
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Clayton Hill 300 meters
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