Practical Car & Van Rental

Reviews, get directions and contact details for Practical Car & Van Rental

Address: 10, The Pavement, Popes Lane, London W5 4NG, UK

Phone: 020 8997 3500

Website

State: Greater London

City: London

Zip Code: W5 4NG

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 9:00 AM – 12:00 PM

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Reviews

Worse place I’ve been.they charged me extra for no reason at all. They will find any reason to charge you. Be careful. Do not use this place. They are cheap for a reason they make their money from extra charges

 7 years ago (02-04-2018)

We rented a small/medium, automatic car for three days from their Ealing location in July 2017. Note: their current address needs to be updated on google maps - I've submitted a change request.

Overall, we had a positive experience - they seem to be taking the google reviews seriously. It was easy to rent a car as a driver from the US. I just needed my driver's license, passport, and credit card. They were very clear and helpful when I had questions on the phone prior to booking. We ended up reserving the car online for a trip to Cornwall, and I received a confirmation email within a few hours.

A pleasant young woman checked the car over for us when we picked it up. She seemed to be very thorough about noting small scratches, etc. We also took pictures, just in case. The car drove beautifully. The inside was a little bit dirty when we got the car, but for the excellent price, we didn't mind. 

When we returned the car, a different person checked the car over. He immediately noticed that part of the front bumper was slightly warped near the left tire. (I couldn't tell what he was looking at initially.) We couldn't think of anything that would have caused this to happen when I was driving the car (I was extremely careful after reading previous reviews). Our pictures weren't taken from angles that would have revealed the slight bend in the bumper, so we didn't have any clear evidence as to whether we had or hadn't received the car in that condition. Honestly, we weren't sure. To our relief, when we asked if/what we would be charged for the bumper, we were told "no charge." The damage seemed to be simply cosmetic rather than a threat to the integrity of the front of the car.  The person helping us explained that he just wanted to get a sense of what could have caused the damage. We felt treated fairly.

While their office looks rather haphazard (are they remodeling?), this company is seeking to run a fair, competitive business. Although the £500 deposit (reimbursed upon return of the car) was a bit unnerving, their fees and fine print are all reasonable. I would rent from them again.

 8 years ago (12-07-2017)

If you want someone to steal your money go to practical hire. They took an extra £250 and deposit and refused to return it.

 7 years ago (02-04-2018)

There should be an option for 0 star. They steal your money.

 7 years ago (02-04-2018)

WARNING!!! Do NOT use their service. I hired a van last week and they took extra money AVOID.

 7 years ago (02-04-2018)

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Practical Car & Van Rental

Reviews, get directions and contact details for Practical Car & Van Rental

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