Pendragon Vehicle Management

Reviews, get directions and contact details for Pendragon Vehicle Management

"We supply fleet vehicles and provide services to help you manage your fleet, improving efficiency, reducing costs and saving you time"

Address: Pendragon House, Sir Frank Whittle Rd, Derby DE21 4AZ, UK

Phone: 01332 267367

Website

State: Derby

City: Derby

Zip Code: DE21 4AZ

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

Excellent Value for Money - I have made multiple claims on the warranty and no issues with the service. If you can get repairs carried out by Evanhalshaw garages which makes the warranty claim easy But you can get it done by other authorised repair centres. Just read all the TCs so you don’t get stuck in ‘red tape’. You can also reach out to the customer service team who go the extra to help you. Best method of contact is email

Fantastic providing third party warranty on my Landrover Discovery 4.  No quibble with quote from my mechanic and fast payment.

Booked MOT and service at Evans Halshaw Wigan, I was contacted before hand, dropped car off and was contacted when complete.Fast efficient service.

Excellent, Adam was more than helpful with my query on service history for a vehicle

A very worthwhile extended warrantee purchased on my combo life. Spoke directly with Paul D. Manager who dealt very quickly with my claim. Although I had to deal with york & rowlatt Wellingborough who may have turned me off buying a vauxhall again, Paul managed to offer me the service I had always used to recieve and expected. When I explained I had walk 8 miles home after leaving the car, he quickly arranged a curtesy car which was originally refused. And when I was told that my bill was going to be £4,000, and that there was no way I would be able to claim, I spoke with Paul who accepted responsibility. Just got my car back today after approx 2 months from when the fault happened. Just so thankful to Paul.

i would like to commend the team at Pendragon for their continued high levels of customer service. From account management to Daily hire and especially the collections department with special mention of Adam Fretwell who has a very good understanding of my business requirement at all times.

If you are handing any lease vehicles back ensure you hire your own independent inspection to take place at the same time the car is being collected , you will be billed for items that were not damaged on return and be told it’s your word against there’s and that the invoice still stands to be paid. DISHONEST COMPANY  Thank you Sarah, yes they have and nothing has been resolved. It’s basically my word against yours and that your right and there is nothing I can do about it. I have asked three times now for proof of respray of the car and I’m still awaiting a response. I have also asked for a three way conference call with the guy that collected the car and yourselves which I was told would be looked into but very unlikely and still awaiting an update on this. Not sure why this wouldn’t be possible. I don’t expect there to be a positive outcome after other reviews I have read, but this has taught me a very big lesson and that is to ensure I have my own independent collections report to be carried out at the same time. In all the years I have leased I have never had an issue with handing cars back until now abs this has put me off of leasing a car in future! An invoice of over £1000 to be paid on some items that are made up is dishonest and awful!  I am still awaiting a response of my last four emails so no this has not been resolved as of yet.

Not the best tbh. So many emails asking for clarification about the salary sacrifice scheme. Gave up in the end. Even asked to be called back, but nothing. There is a general number you can call, but they always refer to emailing them. Its like the "Water cycle". Personally, I dont think they know themselves about the numbers or just didnt want to offer. Avoid unless you can work out the numbers yourself.

Wouldn't give this any stars if I had the chance!  I sent them an email asking for the full report of my inspection upon collection in April 2021 - 13 months later without receiving a reply, and the odd statement being sent through, again with no report, I receive a request for payment within 7 days or legal action will be taken.  The initial charges were initially £1000 for a missed service fee due to COVID, so out of my control completely and then upon challenging they decide to reduce to £175 - how? What basis did they use for this?! Just an attempt to try and eek every penny out of customers.  Have also been asked to pay for "door damage" that would likely have not been fixed before the car was sold on.  Yet, they received the car back with 50% less mileage on the clock than anticipated as they car was hardly used for a year - not once did I try ask for a reduction in my mileage levels. They literally have no thoughts for the customer whatsoever and just want to take as much money off people as possible!  Avoid at all costs - its a shame as Evans Halshaw were brilliant throughout!

Signed in to my personal account to leave review as I don’t have a google account set up for my work email. However, I have given a 5 star review for the service I have received as Gail Price at Pendragon has been very professional, fast and efficient when dealing with booking my Van in for a service. Always on hand to answer any queries I have and provides clear and concise instructions to follow. Keep up the good work!

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Pendragon Vehicle Management

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