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Norwich City Council

  1. Norwich
  2. Attleborough Local Government Office

Reviews, get directions and contact details for Norwich City Council

Address: Elliott House, 130 Ber St, Norwich NR1 3TZ, UK
Phone: 01603 212420
State: Norfolk
City: Norwich
Zip Code: NR1 3TZ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

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related searches: city hall norwich, city council housing, norwich council taxes, norfolk city council, pay invoice norwich city council, my norwich, norwich city fc, contact city council
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Reviews
I have to wait on hold for over an hour each time to never get the help I need. They are slack. I have been trying to do a mutual exchange and the other council despite having a backlog of over 2 years get back to me within 1 hour whereas Norwich seem to like to keep you waiting over a week for a response. My move has been delayed by over 2 months due to Norwich’s slackness. I’ve had to keep on them and reminding them, if I didn’t I would probably be looking at a year delay. They advise incorrectly too. The worst council I have dealt with. If you work and need to contact them on your hour lunch break, forget it. They’ll answer minimum an hour and a half later. To speak to you for 2 minutes.
The council over the years has had it's issues.I would say the housing department did a fantastic job supporting a client I was working with which I'm very grateful. I hope the council as a whole continues to improve as other issues still need addressing.
I “viewed” a flat in May. Only to turn up & there’s still people living there. We got told we’d be moved within 6 weeks. 6 weeks were over & i get told 3 months MAX. It’s now almost October. Not had a phone call. Can’t get an answer from them on anything. 5 months I’ve been waiting to simply move into another home. They told me “I can’t give you a time frame” yet that’s exactly what they’ve been doing. Surely it doesn’t take 5 months to get a home ready for someone to move into?
I'll give 2 stars as when able to speak to someone they are friendly and very helpful. But it's the system around the staff that fails. Very difficult if not sometimes impossible to get through to someone, never get a response from their email service, no live chat. Basically you're forced to ring which isn't convenient when constantly busy/at work and if you miss their call back for any reason you've had it. They need a functioning email service that they actually acknowledge and respond to, a live chat service, more accurate information on the phone where you are in the queue and estimated length of wait and more call handlers. The online my account not being so glitchy and easier to get a repair actually reported would help aswell. It feels like obstacles are placed in the way so they can do anything to avoid coming out for a repair. I once had a non working toilet be classed as a non emergency for goodness sake. Also I echo one reviewer here, get UBER!
Worse landlord ever. Don’t return calls, don’t take responsibility, don’t help, rude & unhelpful even gives out wrong advice! Then doesn’t apologise or do anything about it. Don’t do anything about problem tenants & just goes after the decent ones for minor issues. It would be easier to list the good things which are NONE. Literally need to close their office in city, waste of money & time!
I wait 3 hours for a call back after being in a queue, get called, then they hang up on me after about 10 seconds. No call since. How on earth am I supposed to get my council tax which they’ve messed up severely sorted if I can’t speak to anyone? I’ve never had to work so hard to GIVE someone my money. Ridiculous and beyond incompetent.
Having moved into the Norwich City Council area from another local council there is a marked difference in the service levels and the response I received when trying to resolve an issue was diabolical. Such a shame.
Incompetent. When asked for documents I now send them by recorded delivery because Norwich City Council staff have a history of "losing " them. The customer service staff take a jurassic age to answer the phone and there's very little they can actually do. The callback facility isa complete lottery. Staff take a long time to respond to emails. There seems to be a problem with administering council tax payments this year. Despite being fully up to date I received reminders for payments and have now been issued with a summons. The cost of sorting out this incompetency will be met by council tax payers, most of whom are already watching the pennies. Norwich City Council has poor leadership and poor management. Instead of publishing propaganda suggesting everything is hunky dory the senior managers should take a look at what is really happening.
Caused total chias for almost a year to st stephens for a bus company that is totally inept cancelled buses with no info on line, 20min wait for driver change You should have spent the money making our public transport useable. 6 weeks running I’ve been late for work on Saturday as bus never arrived Not a selling pint for Norwich
You've incorrectly sent me a council tax cancellation letter, I'm unable to resolve this with you over the phone and have been trying for 3 days now. Each time I call, I'm told you're busy and to call back later. This will soon be escalated to a council tax summons which will incur additional charges and could harm my credit rating. To add insult to injury, I cannot even submit a form on your website to ask you to contact me, as it generates an error each time I try. This is criminally incompetent.
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