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North Colchester Healthcare Centre, NHS Walk-in Centre

  1. Colchester
  2. Colchester Health

Reviews, get directions and contact details for North Colchester Healthcare Centre, NHS Walk-in Centre

North Colchester Healthcare Centre, NHS Walk-in Centre
Address: Turner Rd, Mile End, Colchester CO4 5JR, UK
Phone: 01206 314015
State: Essex
City: Colchester
Zip Code: CO4 5JR

opening times

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 10:00 PM

Update Info

related searches: Walk-in Centre near me, Urgent Treatment Centre near me, NHS walk-in Centre near me, Colchester doctors, Doctors at Colchester Hospital, Colchester Hospital address, 111 online, NHS 111
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Reviews
This morning I called the surgery. I waited an hour and 11 minutes before I decided to hang up. I proceeded to call back to be greeted with the voice mail of someone called Tracy. I understand fully that the surgery can be busy, but this is not acceptable. There is no indication on the phone of any sort of waiting time and I am constantly assured by the automated voice that my call will be answered shortly. There is no call back service and now I can only reach a voice mail.
3 days in a row called up, "expected wait time is 3minutes" half hour later still no one answers the phone, yet when you go in person no one's ever on the phone..... if they do eventually answer they don't help and just hang up on you. In person they seem to rush people through a couple of nurses/doctors are lovely but usually just try and fob you off. Handy they are open late for doctors appointments though. If you get a good one Sometimes it's just quicker to go A&E. Which is exactly what this clinic here to avoid. Plenty of room for improvement.
Went yesterday as a walk in patient, I had never been before. All staff where so very lovely and professional. They all were more then willing to help with any question I had. For a Saturday an hour to wait, be seen, get my leg dressed and prescription given, I didn't think was bad at all considering both waiting rooms where full with people. I'd just really love to praise every worker there, you are all doing a top job, and thank you so much for everything you have done for me and the community.
I am really speechless for the kind service I received today. The staff are really nice and helpful and make sure you are receiving the best service. Heather is an angel holding my hands during the surgery and calming me down. Dr. Salim is a skillful doctor who made the whole process easier and faster than I'd imagined. A big thank you to all nice people working at this centre.Bless you!
North Colchester Medical Centre has to be the most inadequate, poorly run and least empathic service ever run. The receptionists are rude and argumentative and the staff find any reason not to see you. Whilst I appreciate there is more than one service ran from this building they are all as equally inadequate as each other. There website states that you can be seen by a doctor of your choice within one week I have never known this to happen. When I failed to get a doctors appointment at the surgery I presented myself as a walk in patient with a swollen knee. I was referred to A&E where I was told I don't meet there criteria, returned to the walk in centre, I don't meet there criteria and was told to book a GP appointment which I can't get for 10 days. I returned to the walk in centre in considerable a few days later where a receptionist asked me what I wanted them to do about it after reading walk in paperwork and I should wait to see my GP. I left frustrated and decided to return where another reception said they could see me, only for the original receptionist to become argumentative with me and leave a note on my record that I was rude - which absolutely was not the case, she was foul tempted and argumentative from the offset. Once I was finally seen after a 3 hour wait the nurse was more concerned about the note the receptionist left on my record that I was rude and proceed to tell me they were busy and I don't meet certain criteria and to take pain relieve and that as my injury was now old they couldn't treat me. The injury was old as no service wanted to ownership for seeing me! All of which are run from that building by those same receptionist. I would advise anyone to steer well clear of the walk in and register at a different surgery, not there's. I think the service here should consider if this was there mother, daughter or loved one, would they consider the treatment acceptable - I believe not!
I joined the GP surgery here when my baby was born, they have been excellent, I have never had an issue getting my baby an appointment, always the same day. I've seen various drs and there are 2 though I don't remember their names that have been unbelievably thorough and attentive! Also a nurse which has done all jabs and my smear was excellent too! The reception staff are lovely, something which at my old surgery never happened! I have just attended the walk In centre for my self and the receptionist actually gave me an available drs app this afternoon instead. No faults and I thoroughly reccomend them
The doctors and nurses are friendly and helpful. However, almost impossible to get to one as their reception staff are awful. Spent 20 mins listening to hold music and then when the phone rings they let it ring off. Usually takes an hour of trying to get through to someone who talks to you like you're an inconvenience NOT the whole purpose they are employed . You send an email and they never reply, and they don't provide the information for the self service prescription website when you ask if it would be easier for them.
It started great with helpful staff and reasonable opening hours then the service continuously deteriorated. Now the waiting time for an appointment is 4 weeks, unless you call at 7am and stay on hold for 15-25mins to get a same-day appointment. One cannot help but wonder who would call to see a GP because of an illness and wait 4 weeks? I appreciate the enormous pressure on the service, which doubles as as a walk-in clinic, but this is not at all reasonable. WRT GPs and the nursing staff, it has mostly been a good experience. Many of them have been very caring, sympathetic, and professional, except for a single incident with one luckily he left who was quite condescending. I am always grateful for the service they provide under current pressures, but appointment times need to be looked at.
Staff really helpful, nurse looked at me early just in case I would need to go to a&e which thankfully I didnt, got an x-ray done really quickly, and every one was friendly and there to help. I think I was lucky it wasn't a busy period, but that can't be planned for. Everyone did a great job considering the cuts the NHS is experiencing. I'm glad we have the NHS and places like the walk in center, and glad that we have people from the UK and all over Europe who want to help people by training as doctors and nurses, and work for the NHS
My friend had been referred by 111 to the walk in clinic 07/05/2019 and was told to arrive within an hour from Ipswich. When we arrived we were waiting to be seen at reception and were called forward by a young lady with a strong essex accent who was quite frankly rude. She spoke at us with attitude, asking why we had arrived when we told her she said that there was no one from 111 available to see us. When we queried it she said that there would be no one available until 6:30pm it was 4pm at this point We asked why we had been sent to the walk in clinic within an hour if there was no one around to see us. She rolled her eyes and told us to sit down and fill out a form which we did when we returned the form she took it from us read what the issue was and said "we can't do anything for you here, we have no doctors available only nurses and only a doctor can see you for this" she then followed it up with "want me to shred this?" We asked what we were supposed to do, she told us to call 111 again. When we did they didn't understand also why we had been kicked back, so we spoke to a clinician who managed to get us an emergency appointment with a GP. There was no clear explaination as to why we were turned away, her whole body language and demeanor wasn't welcoming or friendly and she was far from helpful. My friend also wasn't happy with his treatment. The surgery itself was clean and tidy however, customer service skills were lacking for this particular individual. Shame as I have visited before and had been much better.
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