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Newlands Medical Centre

  1. Middlesbrough
  2. Middlesbrough Health

Reviews, get directions and contact details for Newlands Medical Centre

Address: Borough Rd, Middlesbrough TS1 3RX, UK
Phone: 01642 247029
State: Middlesbrough
City: Middlesbrough
Zip Code: TS1 3RX

opening times

Monday: 7:30 AM – 5:45 PM
Tuesday: 7:30 AM – 5:45 PM
Wednesday: 7:30 AM – 5:45 PM
Thursday: 7:30 AM – 5:45 PM
Friday: 7:30 AM – 5:45 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I've been a patient with this practice for many years and was surprised to see so many negative reviews here. I have visited the practice many times over the years although I have never suffered a serious illness. My treatment as a patient has always been good. I recently had several appointments in person and by phone and I was very pleased by the promptness of my treatment. Because I'm a rather anxious person, the GP phoned me at home immediately my results were know. That small kindness meant a lot to me. I have also been happy with the provision of services like vaccination.
Update 21/2/23 have appt at 4:05 which I can't make because I'm in agony with backpain, cannot get through on the phone, I'll just have to wait for a nasty letter, I e suggested to them numerous times " Why not have a different number or email address for cancellations, I suspect they like cancellations because they can catch up and blame patients for missed appointments. Just Read JG Review abt physio, yeah I saw one in there years ago about backpain, he said I can see the problem straight away, its how you are sat, you need to sit up straight and do some exercises. I once had an appointment with their drop in mental health nurse who told me to wear colourful clothes and eat colourful things, I got sectioned for dressing as a clown and eating Lego in Toy's Rus , no seriously she was the most introverted grey haired drab boring person I've ever met, she was dressed in brown cord dress and looked suicidal. She looked like a ghost of a. Ancient tree. Useless ignorant aloof self important arrogant staff from reception to manager and partners with a few exceptions. No triage of calls, you decide if it's urgent. No triage of non urgent calls whether it's a broken nail, hearing loss, headache or ulceration etc. Never take on board patients thoughts or suggestions, they have a patient liaison group which meets 4x year on Teams. You have to be approved and have internet and video conferencing facilities.
Physiotherapist is not helpful in the slightest, literally only ever advises basic stretches and doesn't even recommend how many times per day to perform the stretches/exercises; how many reps and sets to perform the stretches/exercises for them to be effective makes little effort to be helpful or informative, would not recommend booking in and would suggest going private to avoid having your time wasted.
Extremely rude staff especially the nurses and doctors. Instead of answering any query they keep on repeating same statement again and again. Got hemorrhoids doctors instead of viewing me physically kept on giving me few medicines for 7 months on call. Until the situation gets worsen and I become totally unable to sit and appetite lost completely.
I'm an international student. I am trying to get an appointment from the last 3 days. They picked up the call and told me the next appointment is 11th of June and telephonic. I have lumps on either side of the ear and in severe pain. We students pay a premium of more than 1000 pounds every year for our medical and get zero help when needed. Absolutely shambles.
Absolutely appalling service and customer care constantly applying for repeat fit notes for an ongoing problem takes what feels like several hundred calls to get through. No customer care whatsoever asked to go to surgery to provide documentation arrived person I spoke to on lunch. Told will be called when sorted no return call. After several attempts to get through again no update on file had to explain situation again put on hold….. after waiting was told doctor not in medical center today best part is not even my doctor your a disgrace my advice to anyone avoid at all costs 0 customer care 0 after service rude reception staff and incompetent medical professionals
Receptionist are rude and unfriendly, so are the nurses and doctors. The amount of times I call and never get through is ridiculous, and when I do get through for an appointment it could be a months wait or more. I've been insulted in person about my mental health and my weight from doctors and at this point I'm surprised that this place is still open and running.
Rang to make a doctor’s appointment from 8.00 this morning. After over 200 attempts to get through, I was informed at 8.47, they were no appointments left for today. I could however make an appointment for 2 weeks time. No wonder people are using A&E incorrectly! Not sure why I had to give one star before I could post, but I suppose they did offer an appointment.
The attitude of the reception staff is absolutely disgusting. Impossible to get an appointment unless you book 3 weeks ahead of your illness and even then that's after being on hold for an hour before getting through. The reception staff are like bulldogs. They seem to have forgotten their duty of care.
Horrible the receptionists are so rude they won’t even respect the patients they tell us to do things online but they don’t even have a proper online page
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Newlands Medical Centre map

Directions to Newlands Medical Centre with public transportation

Newlands Medical Centre 90 meters
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Elstone Road 190 meters
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Elstone Road 190 meters
Elstone Road 190 meters
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Myrtle Street 210 meters
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