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NatWest

  1. Rochdale
  2. Rochdale Bank

Reviews, get directions and contact details for NatWest

NatWest
"Welcome to NatWest Rochdale. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: Town Hall Square, Rochdale OL16 1LL, UK
Phone: 0345 788 8444
State: Greater Manchester
City: Rochdale
Zip Code: OL16 1LL

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
I hadn't been in a bank for years and found it a little confusing as it's open plan in the service area with a row of cash points, 3 service points randomly placed and a seating area but no indication of where to go to wait for service when you arrive. Eventually I was approached and asked if I needed help then I sat down after giving my name and waited to be called. All my queries and problems were sorted out by a very pleasant, understanding and sympathetic member of their staff and next time I go into the bank I'll feel much more comfortable.
Brilliant service yesterday and today, the staff are really helpful and made my task much easier than I was expecting
I really enjoyed banking with them whilst it lasted. Shame they had to withdraw my banking facilities, due to an altercation with one of their staff on live chat. It's funny how that staff member did not get in trouble for the way they treated me, yet I got my banking facilities withdrawn - seems fair NOT! I do NOT recommend them to anyone.
The bank manager and some staff members need training in customer service! I have complained to head office, who were supportive and very understanding. This branch is being very badly managed with very poor customer service . Please forward any concerns to head office they will listen and perhaps reshape this appalling, outdated branch?
I've used this bank and branchBusiness account for 25 years service has always been Excellent, all the staff the younger or senior have always been very helpful. I don't agree with all the banks polices less staff more machines but that's not the staffs doing.
WORST BANK IN THE TOWN - if I could give no stars I would. Terrible customer service, actually it's non existant. I appreciate the Covid 19 situation is difficult for everyone, but when staff are rude to the point of reducing one old lady to tears, it beggars belief. Oh and then to be told that the manned tills DO NOT take cash when you want to pay it into your account, thought it was supposed to be a bank. maybe I'm wrong. Now changed to another bank and customer service much improved.
After waiting 30 minutes to enter the branch, I was refused entry into my branch for a simple task by staff member HEATH FOXCROFT that would take 2 minutes all I wanted was a statement, he refused other Pakistanis entry into the building also but allowed the white customers and made friendly small talk with them. According to him, me needing my account details to pay off an upcoming direct debit was not an "essential service", he also directed me to telephone banking despite them being overwhelmed right now and only dealing with overdrafts/mortgages right now Rochdale branch has had a poor reputation for years and this hasn't changed, I will be leaving once I get the switching bonus
When you go to a bank for a routine service, you don’t usually expect to be confronted, insulted, and told you’re breaking the law by a member of staff. We were neither confrontational, nor rude, nor breaking the law in any way, I might add but were met with a wall of indifference and abject supersilliousness that is certainly not a hallmark which a national bank would hope to convey through its staff. This is not the first customer service problem I have encountered with this bank, but this is the one I will remember most vividly. I’m not even sure they can spell customer service at that branch, and will be lodging a formal complaint, and banking elsewhere in future. Well done NatWest...
This branch is going from really bad to even worse. not enough staff, some of the staff that they do have are very unhelpful, always queues. I've been with this bank since 1975, but not much longer, I'm transfering to an alternative bank in the next few weeks. Would not recomend this branch to anyone.
Trying to pay money in at the counter was a joke!!! 3 chaps on front line trying to push you to use a machine. Asking me why i wont use the machine. Not very private when you have other members of the public watching my stand off. I wanted to ask the teller a private question about my account.felt very bullied by the tag team on the front line.Seems there job is more about pointing at purple spots on the floor where you can stand,and pushing people to use machines.they told me lady on counter would use the machine. However she did not use the machine as i had a mixture of notes.
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NatWest map

Directions to NatWest with public transportation

Rochdale Post Office 90 meters
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R8
The Esplanade 120 meters
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St Mary's Gate 170 meters
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Rochdale Town Centre (Manchester Metrolink) 180 meters
Pink Line
Rochdale Interchange 200 meters
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