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Natwest

  1. Liverpool
  2. Prescot Bank

Reviews, get directions and contact details for Natwest

"Welcome to NatWest Liverpool. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: 509 Prescot Rd, Liverpool L13 3BZ, UK
Phone: 0345 788 8444
State: Merseyside
City: Liverpool
Zip Code: L13 3BZ

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
Awful! I have visited the branch 3 times as I kept having issues with a transaction. They brushed me off the first time and said it takes longer than 5 working days. Went back as no sign of money after 10 working days, Jason said he had put the wrong sort code in, and said he corrected the error and that my money would be with me the next day. Still no sign, rang the helpline again. Turns out he must be illiterate, as the code was still wrong. Bad service in branch, haven't got a clue.
Regularly use the business desk to deposit takings from my employer. Before this branch opened we had to use a smaller branch in L1 that typically had 2 counters open for all tasks. A common complaint was that it was very slow. The whole point of moving we were told was that the new branch would be faster and more self-service orientated. However my experience over many months now is that it's actually worse. There is often just a single counter open in the business section, whether it's midday or later, despite there being several desks. At max 2 are open and only after the queue has become unmanageably long. The result is that you often have 7 or 8 customers standing in a queue, where it's always uncomfortably hot for 20 minutes or more. This isn't a criticism of the staff themselves. But the lack of organisation and needless messing about. There are always staff deployed at the front of the bank ready to direct you or ask questions, yet seldom more than a single member of staff doing the hard work and dealing with frustrated customers. Another irritation is that the machine you have to use to count/deposit coins for business accounts is distant from the queue for the desk. So you can enter the building with a tiny queue but by the time you perform this task half a dozen people have often joined it. This self-service element actually takes no less time than it did bringing change to the counter and the cashier doing it for you. There is no issue here that couldn't be solved by properly staffing the business desks.
0n 29-06-2023 morning 11:50 am 3 man staffs at the front very low customer service, my appointment had been made a week ago was ignored by them with the reason the person who made the appointment with us wasn't there, that's fine but they avoided to give further help not even try to make a new appointment for us and they agreed we are wasted our time to come to the branch, then stand there and keep talking with each other with nothing to do..
The branch is opposite McDonalds, HSBC and Forever 21. It’s next door to River Island and The Beehive pub.
Three people came to this branch for exactly the same case with identical set of documents. Only one person in the counter was competent enough to appoint some meetings. Then depending on who we were assigned to, our documents were rejected by the bank worker, rejected by the computer system or approved. This seems to be a mere luck. Second try gave success to all the three.
All the staff at the Liverpool 1 branch have been amazing. I live in Australia and have been putting things in place for my mother who has dementia. The staff, a big mention to Jo, have gone above and beyond all expectations. I believe customer service is excellent in Sydney however the NatWest team in Liverpool1 have demonstrated service excellence and warm, honest friendliness. You don't read that often in bank reviews.
Very rude and unhelpful customer service. They behave like a robot without saying sorry for wasting your time. I went there as I was instructed by the online team. They had no clue of what needs to be done. When called Natwest, the guy over the phone asked me to pass the phone to a staff, they refused to do that saying “we don’t do that”. Avoid at all cost., unhelpful, useless and unorganised
I have a catalogue of poor customer service experiences from this branch. There’s only one person who seems to know what they’re doing. Loads of staff milling around yet always long queues, treat customers like they are an inconvenience.
They appear to have spent a lot of £ on designing the branch, but neglected to keep the branch open as long as the predecessor in Liverpool One, as promised by NatWest. Previously the self-employed and local businesses could deposit cash in the foyer in the evening, but no longer as this branch closes at 5pm on Saturdays. Sheer madness not to have a NatWest in the CBD anymore as they also closed Castle St & University branches contrary to what they told the Echo. Also they have bizarrely located the cash deposit machine next to a full length glass window, so that the passers-by and people in McDonalds opposite can see if you have just deposited or withdrawn a bundle of cash! A security failure if ever I saw one. I raised this with NatWest and they do not agree that there's a problem - that is until someone is robbed!
Very helpful staff, very polite and understanding, especially Heather.
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