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Mercedes-Benz & smart Epsom

  1. Epsom, Surrey
  2. Epsom Car Dealer

Reviews, get directions and contact details for Mercedes-Benz & smart Epsom

Mercedes-Benz & smart Epsom
Address: 1 Weston Road, Epsom, Epsom, Surrey KT17 1JG, UK
Phone: 01372 747000
State: Surrey
City: Epsom, Surrey
Zip Code: KT17 1JG

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
I recently purchased a vehicle from Mercedes-Benz Epsom, and the entire experience was exceptional from start to finish.nnMy sales advisor, Alex, was outstanding. He was professional, knowledgeable, attentive, and genuinely committed to making the process smooth and stressfree. He took the time to understand my needs, explained everything clearly, and ensured I felt confident and well-informed at every stage of the purchase.nnAlex’s approach was always genuine, honest, and highly professional, which made the experience both comfortable and enjoyable. It’s clear he takes great pride in delivering excellent customer service.nnI couldn’t be happier with my vehicle or the level of service I received, and I would highly recommend both Alex and Mercedes-Benz Epsom to anyone looking for a premium car-buying experience. Thank you very much Alex
Chris Durnford was superbnHelped me upgrade my previous GLC to a brand new GLC my 3rd GLC and 9th Brand new mercedes.nnCar was in stock and a fair price on Px on the old one.nnAll sorted by phone and Email and then drove down to pick it up and all done in 30 minutes.nnWould definately use Chris again.
To Sarah Mepham,nThank you for your email and for providing the service history and preparation details for the vehicle.nI would also like to take this opportunity to thank you personally.nDuring my car-buying experience, I felt compelled to write to your manager to formally express my sincere appreciation for the outstanding level of customer service you provided. Your professionalism, attention to detail, and clear communication made the entire process both seamless and highly enjoyable.nThe vehicle handover was exceptional and truly elevated the experience.nThe unveiling of the Mercedes-Benz 200 GLB executed to a very high standard and added a distinctive and memorable finishing touch, reflecting the premium service one expects from the Mercedes-Benz Epsom.nThank you once again for your dedication and excellent service.nI very much look forward to doing business with you again in the future.nKind regards,nS. Senouci
I am extremely upset and deeply disappointed with the level of service we received. We left our company car with you for two weeks, and during that entire time I had to call every single day just to ask when it would be ready and how much it would cost simply to pass the MOT. We were initially given rough estimates, but in the end the bill came to nearly £5,000 for a relatively new car that has always been regularly serviced and properly maintained.nnWhat is most frustrating is that every time we returned, we were told that additional work was required, causing the cost to increase further and further. It felt as though new issues kept appearing, with no clear or transparent explanation from the beginning. Instead of being informed properly, we were left constantly chasing for answers.nnOn the day of collection, we were told to arrive at 9:30am and that the car would be ready , however, when we arrived, the car was still being washed, and we were forced to wait yet again. After already experiencing two weeks of delays and uncertainty, this was extremely frustrating and unprofessional.nnAdditionally, Maxine repeatedly promised to call back and send emails with updates, but she never did. We were constantly left waiting for communication that never came. This lack of professionalism and follow-through is unacceptable.nnI am very dissatisfied with the overall service. The poor communication, constant changes in cost, delays, and lack of transparency have made this an incredibly stressful experience. This has completely damaged my trust, and it is highly unlikely that we will return.
I recently visited the dealership and had an absolutely seamless experience from start to finish. The team at Mercedes-Benz truly understands luxury service, but Alex Moyston was the standout. He was incredibly professional, knowledgeable, and went above and beyond to ensure all my questions were answered without any pressure. If you’re looking for a top-tier experience, I highly recommend asking for Alex!
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