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Mercedes-Benz & smart Epsom

  1. Epsom, Surrey
  2. Epsom Car Dealer

Reviews, get directions and contact details for Mercedes-Benz & smart Epsom

Mercedes-Benz & smart Epsom
Address: 1 Weston Road, Epsom, Epsom, Surrey KT17 1JG, UK
Phone: 01372 747000
State: Surrey
City: Epsom, Surrey
Zip Code: KT17 1JG

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Booked in for gearbox service on 6/12/23, nearly a month in advance as I use my car for work so had to find a day when it wasn’t in use. Arrived at specified time to drop car off and given loan vehicle for the day which wasn’t there as previous user had taken the key home - no worries, not Mercedes fault but added inconvenience, they ended sourcing one from somewhere. By End of the day was told that the workshop was “slow” today and that it would now be tomorrow, as the vehicle hadn’t even been looked at Was confirmed in email that the job would definitely take no more than 90 mins to complete I drive an estate and use it for work hence the size of the vehicle. This added considerable amount of stress and a loss of earnings, because the gearbox service was not completed in time, which had an effect on my work, and loan vehicle didn’t have the same space, which my car does, so had to let down a client because I couldn’t get my equipment where I needed it. To top it off, when I arrived to collect my vehicle the day after my fitted dashcam was half dismantled/disconnected. Why? No idea. I don’t believe they shouldn’t be doing this. As this is definitely not their property to touch/dismantle or mess with. As this would have 100% nothing to do with a gearbox oil change!nnThis dealer has definitely dropped down my list of trusted garages, and will look elsewhere for work to be completed. Can’t speak for anyone else, but this was my experience.nnUpdate as of 13/05/24nJust an update on the reply Mercedes posted on the review. 6 months later, no one from Mercedes has contacted me in any way about any of this, in the case this information is useful to anyone interested.
Quite a shocking experience from Mercedes. Dropped my car off last month for a mot and service. About an hour after dropping it off a lady calls and says they can’t find my car. They would continue looking no one called to tell me they found it I just gathered from the app notification and tracking it was with them. When I picked up the car it wasn’t washed, hoovered and a sweet wrapper was in the drivers footwell. I know it wasn’t mine as I can’t eat dairy!. This wasn’t my experience previously so maybe a hick up but not what I expect from a premium brand.
I have very good experiences with the staff in Epsom branch. The team members, Leanne, Tina and Yasmin were helpful. I came in to have my car service and they have not only helped me with what I was coming for to send my car for annual service they helped me to speak to the right person about my suspended service plan. Leanne, in previous day I had encountered she had helped me with my car back windscreen and magically with her touches the windscreen started to work. She also went to an extra length to show me where i could top up the windscreen washer by showing me how to open the bonnet and where to find the place for the top up. Today Tina and Leanne helped me with my google account and updated your system with outlook. Thank you for your staff in helping customer like me....zero knowledge in Technology. They have a wonderful job to serve me. I'm a very satisfied customer.
Been waiting almost 3 weeks for a simple quote for repairs to be emailed to myself and the dealership I purchased my car I’m on a time limit cos I need the dealership to pay the repairs which they said they would once they can review, the repairs are £2k!! . I’ve called 6 times and emailed and they still haven’t sent the email. Every person I speak to can tell me that they know the repairs I need and the quote is there - but the email still hasn’t been sent. At this point I’m extremely baffled and wouldn’t recommend taking your car here for servicing etc. 0/5 at this point. Awful customer service. Everyone is nice enough but no one can send an email with a quote included? Madness. Avoid. Also if the garage is reading this - just send my damn quote to the email I provided man. Honestly I’m baffled.
A disgrace to the Mercedes Brand!!!nnI've been servicing my car at Mercedes Epsom for 8 years.nnAll was pretty well until Mercedes Retail handed this dealership to Sandown Group.nnSince then it's all been down hill. Service is nonexistent, you ring up to speak to someone in service and no one ever rings you back.nnOn multiple occasions my bookings with courtesy cars have been cancelled due to availability issues.nnThe advice provided by staff is negligent. I brought my car in for new brakes and discs in December. I was told front discs do not need to be replaced. 3 months later I came in for a new battery and was told I needed new front brake discs. How incompetent can you get.nnI'm currently looking for a better alternative dealer but they all seem to be as bad as each other.nnMercedes it's about time you booted these clowns out before you lose customers to other brands!!!!!!!
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