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Reviews, get directions and contact details for M&S Dundee The Docks Simply Food

M&S Dundee The Docks Simply Food
Address: Gallagher Retail Park, Dundee DD1 3JS, UK
Phone: 01382 452823
State: Dundee City
City: Dundee
Zip Code: DD1 3JS

opening times

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 8:30 AM – 7:00 PM
Sunday: 9:00 AM – 6:00 PM

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Reviews
i'm a regular customer at this great store and they all know me. sadly i was was approached by a member of staff tonight on leaving the store who challenged me about not paying, all good as i know it's difficult the job is. so i asked the member of staff to go with me where i paid and their colleague confirmed i'd paid. it's fine but i won't visit this store again and it breaks my heart. regards James
Excellent Simply Food outlet, with a better selection of food than the Murraygate store, plus a sizeable cafe upstairs serving M&S food and drinks.nLift available for those less able to tackle the stairs.nTills downstairs are a mix of staffed and self-service.nFriendly, efficient, helpful staff throughout.nYou can collect online orders here.nFree parking for 2 hours outside, but make sure to get a ticket from the machine to show your arrival time or you'll get a fine.
Can I make a comment about M&S cafes in general? Why is it that they they are always lit with the most intense florescent lighting. I can feel it clamping down on my optic nerve as my pupils fail to contract enough. I can hear it in my teeth. How is that even possible? The cafe has as much atmosphere as a hospital cafeteria. The only thing that blocks out the relentless mechanical hum, the buzz of the lights and the zzzzzzzz of the lift is the occasional hard thumps clearing the coffee grounds from the scoops.nnAnd I know this is not the fault of the cafe; but why does the person behind me need to keep bumping into me with their tray and breathing down my neck!!!nnAll in all not a great place for autistic folk.
I have been coming here for years and today this man has made me feel to be harassed as he was following me and my friend around the shop the whole time !nEvery aisle I moved too he was following us and then staring at us the whole time it made us feel so uncomfortable and like we were criminals.nThis has given me heavily different thoughts about coming back here again
Usually I would use the seagate store but on this occasion I popped into the store at the Gallagher retail park.I took back a bag for lifethe Peppa pig onesas it had broken at the handles due to a fault in the stitching. I explained to the stand in manager Amy that this had happened whilst on my way home on my mobility scooter and clearly this was a fault in the bag handle as I showed her the broken stitching. The response I got was uncalled for and extremely distressing. Firstly I was told that they type of bags were not replaceable it was there other bags as this was not called a bag for life just a reusable onesame thing in my opinion. Then because I questioned it further she asked me to leave the store.To say I was embarrassed and distressed is an understatement as by this time all customers were observing.She clearly was using her position to intimidate me in front of her other staff members and I left the store in tears.I made a formal complaint to head office and I left them to deal with the matter however they proceeded to blame myself after they were told from Jadethe actual store managerthat it was me who acted in an aggressive manner. I requested the cctv footage that proved this was not the case and even after they observed the footage they backed there staff and banned me from the store.I have clear evidence that I have now had to send to a solicitor that I as a disabled customer was treated despicable on there premises from there staff.Avoid this shop at all cost.
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