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Lymebrook Surgery

  1. Newcastle
  2. Newcastle Under Lyme Doctor

Reviews, get directions and contact details for Lymebrook Surgery

Lymebrook Surgery

About

LymeBrook Surgery is an NHS practice located in Milehouse, Newcastle-under-Lyme

Story

Our aim is to provide the best possible care for you and your family. Our values are trust, honesty, and friendliness. We promise to treat you as we would wish to be treated ourselves.

Address: 32 Lymebrook Way, Newcastle ST5 9GA, UK
Phone: 01782 663820
State: Staffordshire
City: Newcastle
Zip Code: ST5 9GA

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Reviews
The doctors are fine but the receptionists are lazy, rude and racist. Several times we have Been as people of colour and they have given us dirty looks. We were praying in a cornerout of people's way and I literally heard them say "ugh why are they praying there, why don't they just pray outside, so annoying" IT WAS DARK AND COLD OUTSIDE. These white women have no right to treat us like this when they are sitting there doing nothing anyways.
The woman at the reception desk is rude and insolent, not helpful and 8.40am there are not visit the doctor and I called from 8am and I was disconnected
I was sent a link with a few questions to answer then a couple of hours later I got a phone call answered a few more questions and my prescription was sent to my pharmacy the same day so I’m happy with the service I got today
I'm generous with two stars but 6 weeks for an appointment is a bit much. Information is not relayed back etc. Always seems to be an issue. I have been with them for around a decade and have never seen my actual doctor, always someone else.
The Dr who delt with me this morning was absolutley brilliant I believe his name is Brandon Thank you Brandon
I needed an urgent appointment for a relative. A doctor at this practise fitted us in following a call at 4pm. They talked through the problem with us and prescribed what was necessary. Helpful Dr and receptionist, very much appreciated.
Terrible!!! I get 1 hour a day to call on my lunch but can never get through to anyone??? I work 7am to 6pm everyday and use my lunch to try and book an appointment but cant get through???? How on earth do I get to see or even speak to a doctor???? Not enough call takers!!! Pathetic to turn a load of surgeries into one and then not be able cope with calls from patients who NEED HELP!!!!!
Having a psychotic break, have been told to hold for the last half hour or try again later
Head GP very rude sets the standard for other staff. Nurses always pleasant and kind. Most GP's nice if you can get in to see them.
Useless. Promises to send important information to G.P's to allow a prescription to be altered due to side effects yet does not do this, preventing the gp from doing their jobs and ensuring the patient does not get any help!
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