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Lord Butler Fitness & Leisure Centre

  1. Saffron Walden
  2. Saffron Walden Health

Reviews, get directions and contact details for Lord Butler Fitness & Leisure Centre

Lord Butler Fitness & Leisure Centre

About

Lord Butler Fitness & Leisure Centre

Address: Peaslands Rd, Saffron Walden CB11 3EG, UK
Phone: 01799 522777
ku.oc.efil1@reltubdrolas
State: Essex
City: Saffron Walden
Zip Code: CB11 3EG

opening times

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 7:30 AM – 9:00 PM

Update Info

related searches: saffron walden gym, swim timetable, lord butler of brockwell, butler sports centre, 1 life, swimming card, butler swimming pool, one life uk
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Reviews
Very old, dated, dirty gym.The machines are also super old... my guess is more than 20 years old.. ! On top of that the staff are very rude, especially a female personal trainer. Cancelled membership after a month, not worth the money until they refresh and update their machines and equipment in my view.
One rude and aggressive staff member. He should not be dealing with the public. Needs to spend less time weight training and more time doing customer relations training. My children and myself left very upset.
Very nice gym friendly & helpful staff. All equipment is the latest & in good order. Plenty of cleaning materials available to clean down after use.
Friendly and welcoming instructors for the studio and RPM classes. Cleanliness of the swim changing area has improved over the past year, as has the customer service at the front desk. Provides the facilities I need at a reasonable price!
My experience started off great, however, I now cannot wait for my fixed term contract to end. The price was increased a month or two into the contract, without giving me the option to leave. This is quite unfair, as they can raise prices but you aren't offered the option to leave due to a change in the contract. They later introduced a no-show fee. This would not be problem, as I have attended all booked classes, however, my account keeps getting flagged. My card is declined entry into the facilities each time I go in, and I am faced with an unpleasant Front of House Manager who always greets me with an attitude and tells me I have missed classes I never even booked in the first place. Despite complaining about this issue, nothing has been done to resolve this. I have been told I can cancel my membership, but that of course will entail an early cancellation fee. It seems that they no longer care to provide good customer service once you are in a contract. There are plenty of other great gyms in the area, often offering no fixed term contracts, so I recommend trying them first before getting into a fixed term contract here.
Really unhappy. I joined because i wanted a new gym and also to start swimming only to find out the gym is really small, no room to do any free weights only for arms. The pool is very dirty and smelly and so are the changing rooms. So disappointed I’ve only been twice and the second time I spoke to the receptionist asking if I could stop my membership but she said I couldn’t as I’ve joined a 6 months one, she said I could try go ring the company that actually takes the money and not them. I’ve then searched on my emails and it said to call them as they’ll be able to cancel it if it’s within 2 weeks, I’ve then called and the lady on the phone said that they don’t deal with it and that I have to go onto the 1Life website to submit a form which I have. I then got an email back saying that I cannot cancel my membership as it’s been one month?! I’ve replied back on how they’re not keeping up with their cleaning as it’s a requirement and I still haven’t heard back 3 weeks ago now. I am now paying for two memberships as I can’t gym or use the pool there.
I regret to say that I held a membership with this gym for a number of months, eventually I came to my senses and figured that I'm paying for a gym with basic equipment, no stretching area, and constant advertising being forced into my mind. Two months after I came to my senses and quit my membership I was looking through my bank transactions, I found that 1life had changed my card an additional two more times since I cancelled my membership. I visited the gym to try and resolve this issue, and spoke to the individual that supposedly deals with refunds. By the end of our conversation he was in agreement that I was entitled to a refund and assured me that he would get it sorted... Around one month later I hadn't heard anything from them and no refund had been issued. I then visited a second time and meet with the same person. He then said that there had been some delays and assured me that it would be sorted shortly... Another month goes by and I still hadn't received my refund, I visited yet another time and when I asked to talk with this person, the other staff told me that he had left. Disappointed to hear this, I asked about my refund and none of the staff had any recollection about my issue. I then asked a member of staff if they could help with my issue and they gave me the number for the section that supposedly deals with refunds. I rang the number and spoke to reception, they said that a refund had been requested but they were waiting for it to be approved by a different section. Around 5 months since I quit my membership, I still have not received any of my hard earned money. I'm thoroughly disappointed with the service I've been given. I wouldn't recommend this gym to anyone, not only for the rudimentary facilities but for their absolutely abysmal customer service. If you're living in the local area then I'd recommend getting a membership with a gym that has much better equipment and also cares about their customers such as JustGym.
Finally after a long Covid break I sign up again myself and my son. As always, staff is very friendly and helpfull. We enjoy playing badminton as well as swimming in a large pool, jumping to sauna or steam room or to the gym. Everything is in ONE place, under ONE roof and in a great value for money that no nearby club can offer! Would tottaly recommend! Come in, sign up and enjoy! :
Great vaule for money - Membership includes swimming, sauna, steam room, gym, classes and racket sports... for only a couple of quid a month mote than pure gym. Might be a bit less flash and modern, but it has adequate facilities and far more on offer. Would be even better if they opened later on a Sunday!
Nice large pool and this is a better centre tha the other local leisure centres as it has a sauna and steam room! Would definitely recommend. To make it perfect, please reserve one lane for public swimming during lesson times as there are a lot of lessons which forbid use of pool for public.
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