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Lancaster Jaguar Slough

  1. Slough
  2. Slough Car Dealer

Reviews, get directions and contact details for Lancaster Jaguar Slough

Lancaster Jaguar Slough
"At Jardine Jaguar Slough you can see the complete range of incredible new Jaguar cars and can be taken on a test drive. One of our specialists will be on hand to help you compare models, upgrades and other options. We also have a selection of Approved Used cars. Each one has been carefully appraised for the continued performance and eye-catching looks that you expect from Jaguar. All Jaguar owners can return to us regularly for manufacturer-standard servicing and maintenance. Our technicians have been trained to work to exacting standards. Visit us for scheduled work, your annual MOT test, accident damage repairs, general vehicle health checks and seasonal maintenance."
Address: 816 Leigh Rd, Slough SL1 4BD, UK
Phone: 01628 936019
State: Slough
City: Slough
Zip Code: SL1 4BD

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Jardine Jaguar, Jardine Land Rover Slough, Jaguar dealers, Audi Slough, Jaguar after sales, Jaguar for sale, Jaguar CO uk, Jaguar build time
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Reviews
If you're thinking of this company - best of luck! I called them 3 weeks ago for an estimate/quote, was told the workshop were busy and would ring me back. I checked they had my 'phone number - I'm still waiting. So, if this is typical their service, I would suggest, DON'T BOTHER!
Before parting with nearly £50k I was treated like a king, but when I collected the car there were a few problems that I was promised would be fixed before I collected the car. Anyway i collected the car and they were not fixed. 2 months later I am still waiting!! and the sales guy has left the business and none of his colleagues ever follow up on anything. I've called and emailed plenty of times and end up holding for ages until I give up. So I would advise strongly not to buy a car from this place unless you want to feel completely disappointed and don't be fooled by the smart showroom because they only want your money. Once they have it they don't care if you have any problems, even if they promised to fix before you parted with your money. Update: 6 months later and they eventually agreed to fix the parts they said they would when I purchased the car. I left the car with them for a week and when I collected it only one of the three problems had been fixed. It has now taken me 2 weeks of emails and calls and no one is getting back to me.
20+ calls over last 4 weeks but they never return your calls. They are neither apologetic about that either. I am not sure how main dealership could be so pathetic in customer service. Avoid them completely unless you want to keep running to them.
Edited and increased to 3 stars: I had been trying to contact them for 2 weeks as I was interested in 2 cars they had on Autotrader. One guy said to come in and wait hours until they can help. Twice used the chat agent and they said they will follow up but no call back made. However when I made an online booking then I did get a call back ok. Delay was their loss though as I found a newer F type elsewhere for a bit more money and bought that.
Yesterday I had a small but difficult situation to resolve quickly. I had to remove my wheel before getting a new tyre fitted but could not find the wheel nut lock for my XJ. I telephoned your parts dept and spoke with Dorian who dealt with my enquiry most helpfully and efficiently. The upshot was that I had an appointment this morning to provide a set of 4 new wheel nuts. In the scheme of things a small job but it was handled by all those whom I came in touch with in reception Rosie. Also the sales time whilst I waited who gave me a very interesting and valuable update on all that is going on at Jaguar in respect of new cars etc. Thank you and well done to everyone in the team.
Easily the worst dealership I’ve ever dealt with. Jaguar XJL currently in for warranty work for 5 weeks. Nearly 20 calls for update and not a single returned call. Sales are great… but don’t ever get a car serviced or repaired there they also trapped a cable in a Discovery I own, which disabled the parking sensors. Then claimed it couldn’t have been them!. Truly, truly awful.
A single star is too high a score. The dealership have been shambolic for months. First a recall left me without my car for around two months !! with almost no communication from anyone in the dealership. The number of times I asked for an update and was ignored or calls were not returned probably exceeded fifteen occasions. Then after an excellent attempt to salvage the relationship from service agent, Hannah she is absolved of blame, I booked in for a service. At which point the workshop accidentally smashed one of my windows leaving me without my car for so far a further two weeks with complete silence. Things are still not resolvedZ Things are a shambles at this dealership.
Dreadful. I was quoted 3 different prices for the same service. Even when I turned up on the day, having booked it in myself online with agree pricing, there was still an attempt to charge a higher price quoted directly. There was no stamp available to stamp the service book despite specifically being advised in the booking to bring my book along as my car is pre 2013. Never had this issue before and was not advised about it until the work had been carried out. I was promised a follow up to this but have heard nothing. If I do not hear back from you and this is not rectified I will report your dealership to JLR.
Matt Paterson was very helpful. I had and still have a problem with my car, you had it for 2 days, you could not fix it, I came to collect my car, and as I drove out, I noticed the engine light was on. This meant I had to wait in your showroom for 4 hours until it was fixed. Awful service!!!! By the way, I was told that apprentices do most of the work, and they probably didn’t notice the engine light.
Don't go there. Stay away. I recently booked in my car to be checked under jaguar warranty at jardines slough. Had to book +1 month in advance and left the car 3 days to get work done. When I asked for car return or status of work there is no one available to give update. People didn't phone back when said eould after +3 times calling and trying to speak to someone. Am truly shocked by customer service. Prior to this I assumed jaguar service and reputation was outstanding but had better service at local garage or keik fit. Feels like a sham and won't be going back to this garage or buying amorher jaguar.
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