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Reviews, get directions and contact details for La Regina Wembley

La Regina Wembley
Address: Crown House, 43-51 Wembley Hill Rd, Wembley HA9 8AU, UK
Phone: 020 8900 0662
State: Greater London
City: Wembley
Zip Code: HA9 8AU

opening times

Monday: 7:00 AM – 11:30 PM
Tuesday: 7:00 AM – 11:30 PM
Wednesday: 7:00 AM – 11:30 PM
Thursday: 7:00 AM – 11:30 PM
Friday: 7:00 AM – 12:00 AM
Saturday: 7:00 AM – 12:00 AM
Sunday: 7:00 AM – 11:30 PM


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Reviews
We booked a table for 10.30pm via tripadvisor which was the last possible booking time. Following the concert we attended, we arrived 30min earlier at the restaurant and after a few minutes waiting the waiter approached us: "How can I help you?" We mentioned that we were 30min early and have a booking for 10.30pm. He responded that the kitchen closes at 10pm. I politely responded by pointing out that their booking system allowed me to book a table for 10.30pm. The waiter started being annoyed and said he had tried to call me (indeed he tried calling me 21.20pm whilst I was in a concert). His whole attitude made us feel not welcome as he kept repeating that he tried to call me. He said we could stay but clearly his comments and facial expression made us feel like a huge inconvenience so we decided to leave. Sadly we cannot comment on the quality of the food but a good restaurant should focus at least as much on their customer service and offer a welcoming atmosphere. I hope this comment serves as a reminder and hopefully other customers don't have to experience such an attitude - absolutely unacceptable!
7 years ago (24-02-2018)
A calm experience, there arent too many tables so not crowded. The server was very professional, and food was great.
7 years ago (09-03-2018)
Wow excellent Italian fare, with the best dervice ever lasagna and the forno was good
7 years ago (24-02-2018)
Nice food but wine served in plastic glasses
7 years ago (08-02-2018)
There were 2 visits when I visited and the chef and French batista were amazingly kind and I thought wow this would be a great place to treat our elders to afternoon tea .spoke to the vchef he was just great .Went back last month the staff were changed but thought it was because it was an event day .Ate folks weren't as friendly so thought extra staff for an event day .Till last Friday popped in on way shopping to see the chef and encountered rudeness of the new management. Asked for the chef .The new manager a dark haired middle eastern man used his body to block my entrance. Treated as if I was something under his shoe .His behaviour amazed me to the point I complained. Sadly he is now the new restaurant manager and he won't keep staff because he treats them just as bad .The previous team were great .Infact it's a long time since I saw this attitude as he told me this hotel could not be for us try somewhere else .imagine .
8 years ago (05-11-2017)
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