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krispy kreme

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Reviews, get directions and contact details for krispy kreme

krispy kreme
"The home of the Original Glazed doughnut and great coffee since 1937! Always made fresh daily, hand crafted and hand finished doughnuts for delicious, melt-in-your-mouth moments!"
Address: West Quay Shopping Centre , Southampton SO15 1QE, HAM, GB
Phone: 023 8022 6090
State: HAM
City: Southampton
Zip Code: SO15 1QE

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Reviews
I recently had a profoundly disappointing experience at Krispy Kreme that I feel compelled to share. My visit was marked by a blatant lack of customer service and a disturbing disregard for patrons. Upon arriving, we were shocked to see all the chairs placed on top of the tables, giving the clear impression that the store was either closed or undergoing some sort of cleaning. However, despite this setup, the doors were still open, and we expected to be able to purchase some of their famous doughnuts. For the next two hours, we observed the staff inside doing the bare minimum. They were pretending to clean but were clearly doing so just to avoid serving any customers. It was evident that they were intentionally creating an unwelcoming atmosphere to discourage anyone from staying. This behavior is unacceptable for a brand that prides itself on hospitality and quality service. The lack of effort and the disrespect shown to customers who had come to enjoy their products was astonishing. This experience has severely tainted my perception of Krispy Kreme, and I hope the management takes immediate steps to address such issues. I understand that everyone has off days, but this was beyond just a bad day. It was a clear attempt to shirk responsibilities at the expense of customer satisfaction. I hope no one else has to endure such an experience.
Impeccable service over the weekend. They gave us an extra donut after overhearing our private debate in which to get ordering 2 donuts, stuck between 3. That took us by surprise and completely made our day. That worker deserves a raise! It's little gestures like this that make me a repeat customerFood: 5/5
I don’t often leave reviews for places. But it was my sons birthday today and he wanted a Krispy Kreme. We were served by a lovely girl called Rachel. She was so lovely as it was his birthday and hope someone at Southampton branch sees this review. Amazing member of staff you have and meant alot how nice she wasFood: 5/5
By far the nicest Krispy Kreme I have been in for a while. The staff were wonderful the gent behind the counter was very happy to serve and even took my drink to a table for me to save me struggling. I use a walking stick. Great cuppa and a tastey treat what more could you want.
To the lovely man that gave me and my daughter a free doughnut. You completely made my day I only had enough to get my daughter a doughnut as a treat, she asked me why I wasn't getting one. I simply couldn't afford it. Thankyou so much if you ever see this.Food: 5/5
Great stop off for pre shopping coffee and delicious doughnuts. Quick service and great coffee.Food: 5/5
Came in for donuts and shake, male member of staff on shift completely dismissed us and was outright rude. We were rushed along and out.Food: 4/5
Had a lovely experience visiting this store ordering takeaway, staff were polite and speedy in taking my order as they noticed I was in a hurry. Very appreciated.Food: 5/5
Probably the tastiest doughnuts I’ve ever had. A wide variety of flavours and different textures My favourites so far are the biscoff and caramel Would recommend 100%
Very good doughnuts defo recommend the biscoff and the cookies and kremesFood: 5/5
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